Job Overview

We are seeking a dedicated Customer Service Representative, preferably with 2 years of experience in the promotional products or branded merchandise industry.

The ideal candidate will have a proven track record in managing online orders with precision and efficiency, as well as experience in expanding client and vendor relationships and driving sales growth.

This role requires a proactive approach to ensuring seamless customer and supplier interactions, from inquiry to delivery, and proficiency with web-based promotional product platforms such as SAGE, ASI, and others.

This position is fully in person.

Duties

- Manage online orders from start to finish, including product sourcing, order entry, processing, and follow-up to ensure on-time delivery. Focus at time of hire will primarily be, but not limited to, UrLab and Branded Boxes entities, such focus may be revised from time to time.
- Respond promptly to customer inquiries via phone, email, and chat, with a focus on resolving online order questions and concerns in a timely and professional manner.
- Utilize web-based platforms to identify relevant suppliers, search for products, create customer presentations, and efficiently process online orders.
- Provide accurate information about products, services, and policies.
- Monitor order status, proactively address delays or issues, and communicate updates to customers in a timely manner.
- Collaborate with internal teams, vendors, and shipping partners to coordinate product availability, production timelines, and shipping logistics.
- Troubleshoot and resolve issues related to online orders, including billing discrepancies, returns, or delivery concerns.




- Maintain and update customer records within CRM systems to ensure accurate tracking and reporting of online orders and sales opportunities.
- Identify opportunities to upsell or cross-sell promotional products, aligning with client needs and driving additional revenue.
- Ensure all customer interactions reflect our commitment to delivering exceptional service, enhancing customer loyalty, and promoting growth

Skills

- Minimum of 2 years of experience in customer service with a solution-driven approach.
- Demonstrated ability to broaden client bases and contribute to sales growth through exceptional service and relationship-building.
- Proven experience managing and processing online orders accurately and efficiently.
- Proficiency with web-based promotional product platforms such as SAGE, ASI, or similar tools.
- Solid communication and interpersonal skills, with a client-focused approach.
- Excellent problem-solving abilities, organizational skills, and attention to detail.
- Experience using CRM or order management systems to track customer interactions and sales opportunities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and manage priorities effectively in a fast-paced environment.
- A positive attitude, proactive mindset, and commitment to fostering long-term client relationships.

Join us in delivering outstanding service that delights our customers! This full time, in person role is perfect for motivated individuals eager to grow their career in a fast-paced, supportive setting where your skills make a real difference. Pay: $60,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

📌 Customer Service Representative (Oakville)
🏢 MiniGiants
📍 Oakville