Elevate the employee experience as a Customer Service Specialist at UAP. Utilize your bilingual skills to assist team members across Canada with HR-related inquiries in a full-time role. Be the first point of contact for UAP’s employees, answering questions and supporting their needs.

This full-time position requires a minimum of 1 year of customer service experience, preferably in a call center. You will play a key role in fostering a collaborative environment by providing quick, accurate responses to HR inquiries and offering solutions to enhance employee engagement. Key Responsibilities:

- Respond to employee inquiries via phone and ServiceNow
- Determine action steps for HR inquiries and escalate complex issues
- Provide clear, accurate information on HR policies and procedures Requirements:
- Minimum 1 year of customer service experience
- Ability to manage multiple systems and inquiries simultaneously
- Bilingual in French and English, both spoken and written
- Strong problem-solving skills Support UAP in delivering exceptional service and building robust relationships among team members.

📌 Customer Service Specialist at UAP (Montreal)
🏢 UAP
📍 Montreal