About Us

Totem Appliance has been a trusted leader in the appliance service industry for 60 years. With a reputation built on exceptional customer service, professionalism, and quality workmanship, we take pride in delivering a positive experience to every customer we serve.

As our company continues to grow, we are looking for a motivated, customer-focused individual to join our team at our Coquitlam location.

We believe in investing in our employees and providing opportunities for professional growth and advancement. For the right candidate, this position offers the potential to take on additional responsibilities and grow within our organization.

Position Overview

As a Customer Service Representative, you will play an important role in our daily operations, serving as a primary point of contact for our customers. You will be responsible for handling incoming inquiries, scheduling service appointments, and ensuring customers receive prompt, professional, and knowledgeable assistance.

The ideal candidate is friendly, organized, detail-oriented, and comfortable working in a fast-paced, team-oriented environment. We are looking for someone who takes pride in providing exceptional service and enjoys helping people.

Key Responsibilities

- Answer incoming customer calls in a professional, friendly, and courteous manner.
- Assist customers with inquiries, service requests, and appointment scheduling.
- Create and maintain accurate service orders within our scheduling and service management software.
- Respond to customer emails promptly and professionally.
- Listen carefully to customer concerns and provide accurate information and effective solutions.
- Utilize company software, resources, and tools to efficiently manage daily responsibilities.
- Follow established company procedures, policies, and service standards.
- Communicate effectively with technicians, dispatchers, and other team members to ensure a seamless customer experience.




- Perform additional administrative tasks and duties as assigned by the Department Manager.

Qualifications & Skills
- Previous customer service experience preferred.
- Strong verbal and written communication skills in English.
- Excellent telephone etiquette, active listening skills, and a professional attitude.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask, prioritize responsibilities, and remain organized in a busy environment.
- Comfortable working with computers and learning new software applications.
- Ability to communicate effectively with customers and coworkers from a variety of backgrounds.
- Solid problem-solving skills and a willingness to take initiative.
- A positive attitude, dependable work ethic, and commitment to teamwork.
- High school diploma or equivalent.
- Previous call centre experience is considered an asset.
- Knowledge of the appliance service industry is an asset but not required. Training will be provided.

Compensation & Benefits
- Starting salary of $47,840 annually, equivalent to $23.00 per hour, based on a 40-hour workweek.
- Extended health and dental benefits.
- Paid time off.
- Consistent, full-time hours, Monday through Friday.
- A supportive and collaborative team environment.
- Comprehensive training and ongoing support.
- Opportunities for professional development and career advancement within a well-established, growing company.

Join Our Team At Totem Appliance, we understand that our employees are the foundation of our success. We value individuals who take pride in their work, support their teammates, and are committed to delivering an outstanding customer experience.

If you are dependable, enthusiastic, and enjoy working with people, we would love to hear from you!

Apply today and become part of the Totem Appliance team!

Job Type: Full-time

Pay: $47,840.00 per year

Benefits

- Dental care
- Extended health care
- Paid time off

Experience:
- customer service: 1 year (preferred)

Language:
- English (required)

Work Location: In person

📌 Customer Service Team Member (Coquitlam)
🏢 Totem Appliance u0026 Refrigeration
📍 Coquitlam