Pay: $50,000.00 – $55,000.00 per year

Job Type: Full-time

Full

Are you a proactive communicator who enjoys working with trades, contractors, and builders?

We are seeking a Customer Solutions Coordinator to join our Sales & Customer Service team. In this role, you will serve as the primary point of contact for our builder and contractor accounts, ensuring they receive accurate quotes, reliable service, and quick problem resolution to keep their job sites running smoothly.

Key Responsibilities

- Customer Relationship Management: Serve as the main point of contact for assigned builders, roofing contractors, and general contractors; resolve questions and concerns promptly.
- Quotes & Order Coordination: Prepare precise quotes and enter customer orders based on project specs, drawings, and delivery timelines.
- Cross-Department Collaboration: Work directly with Planning, Operations, and Shipping to ensure delivery dates and customer commitments are met.
- Account Growth & Outreach: Conduct regular follow-ups with existing clients,



supply product samples, assist with project reviews, and identify new account opportunities.
- CRM & Process Tracking: Maintain accurate client details, quotes, and activity history in our CRM system.
- Process Improvement: Gather customer feedback and recommend ways to simplify our ordering process and improve customer experience.

Qualifications

- Strong interpersonal and communication skills with the ability to connect with trade professionals and project managers.
- Excellent organizational skills and high attention to detail regarding pricing, lead times, and project specifications.
- Proactive mindset with strong follow-through on commitments.
- Proficiency using CRM software and general office technology.
- Preferred: Experience in construction materials, roofing, building supply sales, or contractor customer service.

📌 Customer Solutions Coordinator - Sheet Metal & Roofing Fabrication (Winnipeg)
🏢 Staffmax Staffing u0026 Recruiting
📍 Winnipeg