Drive enterprise satisfaction at AirMason as a Customer Success Expert. You'll support complex client relationships, ensuring smooth platform adoption and maximizing long-term value. In this role, you'll take ownership of AirMason's most strategic customer accounts.

Your expertise will guide enterprise clients through implementation and adoption while tracking engagement and usage trends. Collaborating with Sales, Product, and Engineering teams, you will proactively foster customer success, retention, and growth. Key Responsibilities:

- Act as a trusted advisor, understanding customer goals
- Monitor customer engagement and satisfaction trends
- Partner with onboarding for smooth transitions post-launch
- Deliver ongoing training and support for feature use
- Identify opportunities for upselling within existing accounts Requirements:
- 3+ years in Customer Success or Account Management
- Proven track record in customer retention and growth
- Experience with SaaS renewals and expansions
- Familiarity with customer success tools like Intercom
- Solid problem-solving and communication skills Champion customer success and drive meaningful engagement at AirMason.

📌 Customer Success Expert at AirMason (Canada)
🏢 AirMason
📍 Canada