Job Overview

We are seeking a dynamic and energetic Customer Support Specialist to join our team! In this vital role, you will be the frontline ambassador for our brand, providing exceptional service to our diverse customer base. Your enthusiasm and problem-solving skills will help create positive experiences, foster loyalty, and drive customer satisfaction.

If you thrive in a fast-paced setting, enjoy engaging with people from different backgrounds, and have a passion for delivering outstanding support, this opportunity is perfect for you! This paid position offers a chance to develop your communication skills and grow within a vibrant organization committed to excellence.

Responsibilities

- Respond promptly and professionally to customer inquiries via phone, chat, or email, ensuring clear and effective communication.
- Assist customers with product information, order processing, troubleshooting issues, and account management.
- Utilize data entry skills to accurately record customer interactions, update account details, and maintain detailed logs of support cases.
- Identify opportunities for upselling and cross-selling relevant products or services to enhance customer experience and increase sales.
- Demonstrate excellent phone etiquette and active listening skills to understand customer needs thoroughly.




- Collaborate with team members and other departments to resolve complex issues efficiently and effectively.
- Analyze customer feedback and support trends to recommend improvements in service delivery.

Requirements

- Proven experience in customer service or support roles, with strong communication skills in English; bilingual abilities in Spanish are highly desirable.
- Proficiency in data entry with high attention to detail; ability to manage multiple tasks simultaneously.
- Strong analysis skills to assess customer needs and identify solutions quickly.
- Experience in sales or upselling techniques is a plus; enthusiasm for promoting products or services.
- Excellent phone etiquette and professional demeanor when interacting with customers.
- Ability to work effectively in a multilingual environment, demonstrating cultural sensitivity.
- Basic understanding of analysis tools or CRM systems is advantageous but not required.

Join us as a Customer Support Specialist and become an essential part of a team dedicated to delivering memorable customer experiences! We value energetic individuals who are eager to make a difference every day through proactive communication, problem-solving, and genuine care for our customers’ success. Pay: $36,200.00-$82,000.00 per year

Benefits

- Paid time off
- RRSP match

Work Location: In person

📌 Customer Support Specialist (Quebec City)
🏢 canflymarketing
📍 Quebec City