Job Summary

B&J; Global Inc. is seeking an experienced and hands-on Customs Clearance & Logistics Operations Manager to oversee customs clearance activities and lead our logistics coordination team.

This position combines two key responsibilities: managing Canadian import/export customs clearance operations as the primary focus, while supervising and coordinating the daily work of our logistics operations team.

The successful candidate must have practical experience handling customs clearance processes for commercial shipments entering and leaving Canada, including Canada–U.S. cross-border shipments and international freight movements.

In addition to managing customs clearance matters, the successful candidate will be responsible for guiding logistics coordinators, assigning daily tasks, monitoring shipment progress, resolving operational issues, and ensuring efficient communication between customers, customs brokers, carriers, warehouses, and internal departments.

This is a hands-on operational management position. We are looking for someone who can independently handle customs-related issues while providing effective leadership and guidance to the logistics team.

Professional customs certification is an asset but is not mandatory. Practical customs clearance experience and team leadership capabilities are essential.

Key Responsibilities

1. Customs Clearance & Import/Export Operations (Primary Responsibility)

- Take primary responsibility for coordinating and overseeing customs clearance processes for shipments imported into and exported from Canada.
- Independently manage day-to-day customs clearance coordination and handle complex clearance-related issues.
- Review, prepare, and verify customs-related documentation, including Commercial Invoices, Packing Lists, Bills of Lading, Air Waybills, and Certificates of Origin.
- Work closely with licensed customs brokers, freight forwarders, carriers, and customers to ensure timely and accurate customs clearance.
- Coordinate customs release requirements, documentation submissions through authorized parties, and shipment release confirmations.
- Monitor customs clearance status and proactively follow up on pending releases, missing documents, customs examinations, and shipment holds.
- Identify and resolve customs documentation discrepancies, clearance delays, and import/export operational issues.
- Maintain working knowledge of CBSA regulations, Canadian customs procedures, and applicable import/export compliance requirements.
- Coordinate CARM-related operational matters and customs accounting documentation as required.
- Assist with reviewing HS tariff classifications, customs valuation, duties, taxes, and country-of-origin documentation in collaboration with customs brokers and other qualified parties.
- Support customs documentation requirements relating to CUSMA/USMCA and international trade.
- Coordinate Canada–U.S. cross-border customs procedures, including PARS/PAPS-related processes where applicable.
- Maintain accurate customs records and ensure documentation is properly organized and retained.
- Identify potential compliance risks and escalate specialized regulatory matters to qualified customs professionals or management.
- Develop and improve internal customs documentation procedures to reduce errors and avoid unnecessary clearance delays.

1. Logistics Team Supervision & Management

- Lead, supervise, and coordinate the daily activities of the logistics coordination team.




- Assign responsibilities and distribute daily workloads among Logistics Coordinators.
- Monitor team performance, shipment progress, task completion, and operational priorities.
- Provide day-to-day guidance, training, and support to logistics employees.
- Ensure the team follows established operational procedures and maintains accurate shipment records.
- Oversee communication between logistics coordinators, customers, carriers, freight forwarders, and warehouse personnel.
- Support team members in resolving shipment delays, documentation discrepancies, delivery issues, and customer concerns.
- Establish clear responsibilities, workflow priorities, and follow-up procedures.
- Review operational reports and monitor key performance indicators, including shipment timeliness, customs clearance efficiency, documentation accuracy, and issue resolution.
- Identify workflow inefficiencies and implement improvements to enhance productivity and service quality.
- Assist management with employee performance evaluations, training needs, workload planning, and departmental improvements.
- Serve as the primary escalation point for complex logistics and customs-related operational issues.
- Provide regular operational updates and reports to company management.

1. Freight Forwarding & Transportation Operations Oversight

- Oversee and coordinate international and domestic shipments involving ocean freight, air freight, trucking, and cross-border transportation.
- Supervise shipment arrangements involving FTL, LTL, ocean containers, and freight forwarding services.
- Coordinate with transportation partners to ensure efficient cargo movement following customs release.
- Monitor shipment schedules, cargo arrivals, carrier updates, and final delivery arrangements.
- Work closely with warehouse teams to coordinate inbound receiving, outbound shipments, and transportation schedules.
- Oversee shipment documentation and communication with customers and overseas logistics partners.
- Support the resolution of transportation delays, shipment discrepancies, and operational exceptions.
- Ensure logistics activities are completed accurately, efficiently, and in accordance with customer requirements.

Required Qualifications
- Minimum 1 years of hands-on experience in Canadian customs clearance, import/export operations, customs brokerage operations, or closely related customs documentation roles.
- Strong practical knowledge of Canadian import/export clearance procedures and CBSA requirements.
- Demonstrated experience coordinating customs clearance for commercial shipments.
- Ability to independently handle customs documentation, clearance follow-ups, shipment release issues, and routine customs-related problem-solving.
- Experience working with customs brokers, freight forwarders, carriers, importers, and exporters.
- Previous experience supervising, leading, training, or coordinating an operational team.
- Fluent Mandarin Chinese (spoken) is required.
- Professional English communication skills, both written and verbal, are required.
- Strong understanding of logistics coordination and international shipment processes.




- Excellent organizational, communication, and problem-solving skills.
- Ability to prioritize multiple tasks, supervise staff, and manage time-sensitive shipments.
- Robust attention to detail and accuracy in customs documentation and operational records.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Ability to work independently, exercise sound judgment, and take responsibility for operational decisions.
- Strong written and verbal English communication skills.
- Legally authorized to work in Canada.

Preferred Qualifications
- Certified Customs Specialist (CCS) designation or related customs training.
- Experience supervising a team of Logistics Coordinators, Import/Export Coordinators, or Customs Clearance Specialists.
- Experience in freight forwarding, 3PL, international logistics, or cross-border transportation.
- Familiarity with CARM, PARS, PAPS, ACI/eManifest, CERS, and customs-related systems.
- Experience handling complex customs clearance exceptions or shipment examinations.
- Knowledge of HS classifications, tariffs, duties, customs valuation, and CUSMA/USMCA procedures.
- Experience coordinating shipments between Canada, the United States, China, and other international markets.
- Familiarity with TMS, WMS, ERP, or freight forwarding software.
- Experience developing SOPs, improving operational workflows, or implementing team performance tracking.
- Mandarin Chinese proficiency is considered an asset due to communication with international clients and operational partners.

A customs broker licence or professional customs certification is not required for this position. Candidates with strong practical customs clearance experience are encouraged to apply. Compensation & Opportunities

- Compensation based on customs clearance expertise, management experience, and overall qualifications
- Full-time, permanent employment
- Monday-to-Friday work schedule
- Vacation and statutory holiday entitlements in accordance with Ontario employment standards
- Opportunities for professional growth in customs operations, international logistics, and team management
- Opportunity to contribute to operational improvements and the continued growth of the company

About B&J; Global Inc. B&J; Global Inc. is a Canada-based logistics and supply chain company providing comprehensive logistics solutions across Canada and the United States.

Our services include third-party logistics (3PL), warehousing, freight forwarding, cross-border transportation, customs clearance coordination, e-commerce fulfillment, Amazon FBA logistics, and distribution services.

We work with importers, exporters, manufacturers, distributors, retailers, and e-commerce businesses to provide reliable and efficient logistics solutions.

We are looking for an experienced customs and logistics professional who can take ownership of our customs clearance operations while leading our logistics coordination team toward greater efficiency, accuracy, and service quality.

This posting is for an existing vacancy.

Pay: $25.00-$30.00 per hour

Expected hours: 40.0 per week

Benefits

- On-site parking
- Paid time off

Application question(s):
- Do you have experience supervising, training, or managing a team of Logistics Coordinators or other logistics operations staff?

Experience:
- Customs clearance / Import & Export: 1 year (required)

Language:
- Mandarin (required)
- English (required)

Work Location: In person

📌 Customs Clearance & Logistics Operations Manager – Bilingual Mandarin & English (Mississauga)
🏢 Transbest Global Logistic
📍 Mississauga