SUMMARY The Customs Coordinator is responsible for creating and updating ACE/ACI manifests for drivers, while also providing ACE/ACI related support to dispatchers.

PRIMARY RESPONSIBILITIES Complete ACE/ACI manifests and set up Prior Notice

Fax Prior Notice information to Customs broker and check Prior Notice website confirmation

Check inbound PARS and PAPS in system

Create and fix ACE and ACI’s for drivers using BorderConnect and send copies to drivers

Update and locate information on BorderConnect for drivers

Provide general support for all dispatchers with drivers’ paperwork for ACI/ACE

Update and maintain ACE/ACI Fax number list, generally once a month

Assist in taking dispatch calls from customers and drivers, and respond to inquiries when possible

Contact customers and/or drivers when issues arrive (i.e., time delays, missing paperwork)





Ensure follow up is being done with Customs Brokers or Customers when clearances are delayed

Maintain Master Customs Broker list along with Fax #’s and email contacts

Create PARS/PAPS stickers and monitor supplies

Complete other duties as assigned REQUIREMENTS/QUALIFICATIONS Intermediate experience using MS Office (Excel, Word, Outlook)

Experience with AS400 preferred

Knowledge of U.S. geography considered an asset

Robust organization, time management, and computer skills required

Excellent verbal and written communication service skills

Ability to work independently and as part of a team WORKING CONDITIONS Position based on 45-hour week.

📌 Customs Coordinator (Mississauga)
🏢 ERB Group
📍 Mississauga