Lead the Dayforce Support team at Raffles Hotels & Resorts, delivering exceptional operational guidance and ensuring effective ticket resolution while maintaining high support standards.

As the Dayforce Support Team Lead, you will supervise a dedicated analyst team, serving as the main escalation point for complex inquiries. With 3-5 years of experience in Dayforce support, you will oversee operational efficiency, provide coaching, and manage ticket systems to adhere to service standards.

Key Responsibilities: • Act as a primary escalation point for Dayforce inquiries • Conduct one-on-one meetings to assess workload and capacity • Manage the team mailbox and ticket resolution process • Perform configuration updates and support payroll activities • Ensure adequate analyst coverage during critical support periods

Requirements: • 3-5 years configuring and supporting Dayforce • Experience with multiple Dayforce modules • Solid troubleshooting and analytical skills • Excellent communication and stakeholder management • Experience leading team members and handling priorities

Become instrumental in Raffles Hotels & Resorts' success with your Dayforce expertise and leadership skills.

📌 Dayforce Support Team Lead Role (Toronto)
🏢 SmartRecruiters
📍 Toronto