Job Overview

At our office, we're not just about teeth - we're about the people. Our practice is built on compassionate care, clinical excellence, and a team culture that feels like family. We're looking for a bright, motivated, and personable Patient Care Coordinator to be the welcoming face of our practice and the steady hand behind our front-desk operations.

What you will do:

As our Dental Patient Care Coordinator, you are the first point of contact for our patients - in person, over the phone, and through digital communication. You ensure every patient feels seen, heard, and cared for from the moment they enter our practice. This is more than just a receptionist's job — it's about creating a seamless, warm, and professional experience that reflects our commitment to exceptional patient care.

Key Responsibilities:

- Greet patients with a smile and friendly demeanor
- Coordinate patient scheduling, appointment confirmations, and efficient calendar management
- Answer phone calls and emails with courtesy and clarity, providing prompt assistance or direction
- Verify and update patient information, including insurance and health history
- Submit Insurance claims and estimates and follow up on them to build dentist schedules.
- Process payments, issue receipts, and maintain accurate billing records




- Manage patient check-in and check-out procedures smoothly and efficiently
- Communicate with dental team members to ensure appointment flow and preparedness
- Maintain a clean, organized, and welcoming reception area

What We're Looking For:

- Previous dental receptionist experience is preferred.
- Strong communication and interpersonal skills
- Confidence working with scheduling software (experience with Tracker is an preferred)
- Professional appearance and a genuine love of helping people
- Ability to multitask, stay organized, and thrive in a busy environment
- A proactive problem-solver who brings calm and positivity to every interaction

If you're ready to bring your energy, organization, and passion for people into a fast-paced dental office that treats its patients - and its team members - like family, we'd love to meet you! Job Types: Permanent, Part-time

Pay: $24.00-$25.00 per hour

Benefits

- Dental care
- Extended health care
- In office parking

Ability to commute/relocate:
- Hamilton, ON L8P 1A1: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Do you have experience with Tracker Dental Software?

Experience:
- Dental receptionist: 1 year (required)

Work Location: In person

📌 Dental Patient Care Coordinator (Canada)
🏢 Jackson Square Dental Centre
📍 Canada