About Our Practice

We are a patient-focused, independently operated dental practice seeking a friendly, reliable, and organized Dental Receptionist / Dental Administrator to join our team. As a smaller practice, we value personal relationships, excellent patient care, professionalism, and a welcoming environment where every patient feels comfortable and appreciated.

We are looking for someone who is confident working independently, takes initiative, and can manage the day-to-day administrative responsibilities of a dental office while supporting the dentist in delivering an exceptional patient experience.

Key Responsibilities

- Welcome patients warmly and provide a positive, qualified experience from arrival to departure.
- Manage appointment scheduling, confirmations, cancellations, and recalls efficiently.
- Answer incoming phone calls and emails, respond to patient inquiries, and coordinate communications.
- Maintain accurate and confidential patient records, including medical histories, treatment plans, and insurance information.
- Verify dental insurance coverage, submit and track claims, and assist patients with billing and payment inquiries.
- Present treatment estimates, explain insurance coverage and financial arrangements, and follow up on outstanding accounts as appropriate.
- Coordinate daily schedules to support efficient office operations and minimize appointment gaps.
- Maintain an organized reception area and ensure administrative tasks are completed accurately and on time.
- Assist with general office coordination, including maintaining supplies and managing patient correspondence.
- Follow applicable privacy, infection prevention, and dental office policies and procedures.

Qualifications and Skills





- Previous experience in a dental office or dental administration is preferred.
- Knowledge of dental terminology, treatment procedures, insurance claims, and dental billing.
- Experience with dental practice management software, such as Abeldent or other comparable systems.
- Strong organizational skills and the ability to prioritize tasks and work independently.
- Excellent communication and interpersonal skills, with a friendly and compassionate approach to patient care.
- Attention to detail when handling scheduling, payments, insurance claims, and confidential records.
- A proactive, dependable, and professional attitude, with a willingness to take ownership of daily responsibilities.
- Ability to maintain patient confidentiality and comply with applicable privacy requirements.

What We Offer

- A friendly, respectful, and patient-centered working environment.
- The opportunity to take an active role in the daily success of an independent dental practice.
- A close working relationship with the dentist and a personalized approach to patient care.
- An opportunity to contribute ideas, improve office organization, and build lasting relationships with patients.

If you are organized, personable, dependable, and passionate about providing excellent patient service, we would love to hear from you. Please submit your resume and a brief introduction outlining your relevant dental office experience.

Pay: $25.00-$32.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits

- Dental care
- On-site parking

Ability to commute/relocate:
- Ottawa, ON K2B 7G1: reliably commute or plan to relocate before starting work (preferred)

Language:
- English (preferred)

Work Location: In person

📌 Dental Receptionist/Dental administrator (Ottawa)
🏢 white haven family dentistry
📍 Ottawa