Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide in office assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Québec City, Quebec

Contract Type: Independent Contractor / (Dispatch /Part-Time)

Start Date: Immediate

Eligibility: Canadian Citizens and Green Card Holders Preferred Role Overview We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location. This is a contract-based, on-demand position, meaning work assignments will be provided as needed.

Availability and responsiveness are essential for this role.

Key Responsibilities - Provide on-site desktop and IT support for end users at the client location.

- Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
- Install, configure, and maintain hardware,



operating systems, and enterprise software applications.
- Support network connectivity issues, including LAN troubleshooting.
- Assist with device setup, replacement, and hardware installations.
- Perform basic network troubleshooting using console access when required.
- Document service activities and communicate updates to the service delivery team.
- Follow client IT policies and security procedures while performing onsite tasks.

Required Skills - Strong knowledge of Windows operating systems and desktop environments

- Experience in hardware troubleshooting and replacement
- Basic understanding of networking (LAN connectivity, switches, routers)
- Ability to diagnose and resolve desktop, printer, and peripheral issues
- Good communication and customer service skills
- Ability to work independently in onsite support environments Tools Required to Carry - Windows Laptop
- LAN Cable
- Console Cable
- Screwdriver Toolkit
- Basic IT troubleshooting tools Work Model - On-demand / field support role
- Work assignments will be shared by the Service Delivery Team
- Engineers will be contacted via phone or email when support is required
- Engineers will receive site location, SPOC details, and reporting time before each assignment
- No guaranteed number of working hours Job Category Technical

📌 Desktop Support Engineer (Dispatch /Part-Time) – Québec City, QC, Canada. (Quebec City)
🏢 Axiom Technologies
📍 Quebec City