Elevate technology engagement as a Digital Support Specialist with Canada Life. Assist diverse users and enhance their productivity through tailored Salesforce solutions and exceptional customer support. This temporary full time role focuses on identifying user needs and delivering effective support in our Canada Life tailored Salesforce system.

You will become a subject matter expert, troubleshooting issues, training users, and ensuring they maximize their use of technology. A pivotal part of this position involves clear communication and a proactive approach to customer service. Key Responsibilities:

- Identify user needs and promote best practices
- Troubleshoot and resolve technical issues effectively
- Train users on technological procedures
- Maintain documentation and follow-up on requests
- Capture communication details in ticket tracking system Requirements:
- Bilingual in French and English
- Experience in Service Desk or Help Desk roles
- Strong analytical and issue resolution skills
- Proficient in Microsoft Office Suite
- Positive, self-motivated with excellent communication Utilize your expertise in user support and Salesforce at Canada Life, ensuring outstanding customer engagement and satisfaction.

📌 Digital Support Specialist at Canada Life (London)
🏢 Canada Life
📍 London