Elevate technology engagement as a Digital Support Specialist with Canada Life. Assist diverse users and enhance their productivity through tailored Salesforce solutions and exceptional customer support. This temporary full-time role focuses on identifying user needs and delivering effective support in our Canada Life tailored Salesforce system.

You will become a subject matter expert, troubleshooting issues, training users, and ensuring they maximize their use of technology. A pivotal part of this position involves clear communication and a proactive approach to customer service. Key Responsibilities:

- Identify user needs and promote best practices
- Troubleshoot and resolve technical issues effectively
- Train users on technological procedures
- Maintain documentation and follow-up on requests
- Capture communication details in ticket tracking system Requirements:
- Bilingual in French and English
- Experience in Service Desk or Help Desk roles
- Solid analytical and issue resolution skills
- Proficient in Microsoft Office Suite
- Positive, self-motivated with excellent communication Utilize your expertise in user support and Salesforce at Canada Life, ensuring outstanding customer engagement and satisfaction.

📌 Digital Support Specialist at Canada Life (Montreal)
🏢 Canada Life
📍 Montreal