Job Overview

We are seeking an experienced, highly organized, and proactive Director of Childcare Operations to provide strategic leadership and operational oversight for our portfolio of licensed childcare centres. This senior leadership role is responsible for ensuring excellence in program quality, regulatory compliance, staffing, financial performance, and family engagement across all locations.

The successful candidate will be a hands-on leader who thrives in a multi-site environment, is comfortable traveling regularly between centres, and can balance big-picture strategy with day-to-day operational realities. As our organization continues to grow, this role will be instrumental in supporting expansion, standardizing best practices, and building strong leadership teams at each centre.

Responsibilities

- Leadership & Strategic Oversight
- Provide overall leadership, direction, and vision for multiple childcare centres.

Operational Management

- Oversee daily operations across all centres to ensure consistency, efficiency, and quality.
- Establish, implement, and monitor standardized operating procedures and policies.
- Identify operational risks and proactively develop solutions.
- Ensure centres are adequately resourced (staffing, supplies, equipment).
- Travel regularly between centres to provide on-site support, guidance, and oversight.
- Develop and implement operational strategies aligned with organizational goals.
- Act as a mentor and coach to Centre Managers, Supervisors, and Administrative staff.
- Foster a positive, professional, and values-driven organizational culture.
- Lead by example, promoting collaboration, accountability,



and continuous improvement.

Licensing, Compliance & Quality Assurance

- Ensure all centres remain fully compliant with provincial childcare licensing regulations.
- Maintain a strong working knowledge of childcare legislation, policies, and best practices.
- Prepare centres for inspections, audits, and licensing reviews.
- Develop and monitor quality assurance systems to maintain high standards of care.
- Address compliance concerns promptly and implement corrective action plans when required.

Staffing, Human Resources & Performance Management

- Oversee recruitment, onboarding, training, and retention strategies across all centres.
- Support Centre Managers with staff scheduling, performance management, and coaching.
- Handle escalated HR matters, including conflict resolution and disciplinary processes.
- Ensure staff certifications, credentials, and training requirements are up to date.
- Promote career development and leadership growth within the organization.

Qualifications & Experience

Required:

- Minimum 5–7 years of senior leadership experience in childcare, early learning, or multi-site operations.
- Strong knowledge of licensed childcare operations and regulatory requirements.




- Proven experience managing multiple locations or large teams.
- Exceptional organizational, time management, and problem-solving skills.
- Strong leadership, communication, and interpersonal abilities.
- Valid driver’s license and willingness to travel regularly between centres.
- Ability to work flexible hours as required by operational needs.
- Early Childhood Education (ECE) certification.
- Experience working directly with licensing authorities.
- Background in budgeting, financial oversight, or operational planning.
- Experience supporting organizational growth or new centre openings.

Skills

- Proven classroom experience in early childhood education or caregiving roles
- Strong leadership and team management abilities
- Knowledge of working with individuals with disabilities or special needs is a plus
- Excellent communication skills for interacting effectively with children, families, and staff
- Ability to develop engaging educational activities tailored to diverse learning needs
- Familiarity with early childhood education best practices and licensing standards
- Compassionate caregiver with a genuine passion for child development and well-being
- Organizational skills to manage multiple responsibilities efficiently

This position offers an opportunity to make a meaningful impact on children's lives while leading a dedicated team in a supportive setting. Pay: $28.00-$34.00 per hour

Application question(s)

- Do you have a vehicle?

Licence/Certification:
- ECE Licence (preferred)
- Infant & Toddler Educator Certificate (required)

Work Location: In person

📌 Director of Childcare Operations (Penticton)
🏢 Presidential Kids Academy Childcare Centre
📍 Penticton