Lead customer experiences at Jetson as the Director of Customer Success, focusing on homeowner satisfaction and engagement. Oversee the journey from closed deals to successful installations in a full-time, permanent role.

As the Director of Customer Success, you will manage a team ensuring that customers feel valued and informed as they transition to sustainable energy solutions. Collaborate with various departments to enhance customer interaction and reduce cancellation rates. Expertise in high-volume service environments will be crucial for scaling and maintaining service standards.

Key Responsibilities:



• Lead and develop the Customer Success team • Manage post-sale cancellations and develop save strategies • Establish and uphold customer experience standards • Facilitate customer readiness for installations • Monitor customer satisfaction and drive review generation

Requirements: • Bachelor's degree in relevant field • 7+ years in customer success, including 3+ years in leadership • Proven success in retention and satisfaction metrics • Experience with CRM platforms like HubSpot • Strong analytical and process-building skills

Elevate homeowner engagement and satisfaction through strong leadership and creative strategies at Jetson.

📌 Director of Customer Success at Jetson (North Vancouver)
🏢 Jetson Home
📍 North Vancouver