Lead customer experiences at Jetson as the Director of Customer Success, focusing on homeowner satisfaction and engagement. Oversee the journey from closed deals to successful installations in a full time, permanent role. As the Director of Customer Success, you will manage a team ensuring that customers feel valued and informed as they transition to sustainable energy solutions.

Collaborate with various departments to enhance customer interaction and reduce cancellation rates. Expertise in high-volume service environments will be crucial for scaling and maintaining service standards. Key Responsibilities:

- Lead and develop the Customer Success team
- Manage post-sale cancellations and develop save strategies




- Establish and uphold customer experience standards
- Facilitate customer readiness for installations
- Monitor customer satisfaction and drive review generation Requirements:
- Bachelor's degree in relevant field
- 7+ years in customer success, including 3+ years in leadership
- Proven success in retention and satisfaction metrics
- Experience with CRM platforms like HubSpot
- Strong analytical and process-building skills Elevate homeowner engagement and satisfaction through strong leadership and innovative strategies at Jetson.

📌 Director of Customer Success at Jetson (North Vancouver)
🏢 Jetson Home
📍 North Vancouver