Lead digital servicing initiatives at Sun Life and empower client self-service. This role focuses on strategy execution and data-driven decision-making while working collaboratively with various teams. As a Director of Digital Servicing at Sun Life, you will play a key role in driving digital transformation to enhance client experience.

You'll partner with Digital Channels and Operations to shift client interactions to self-service channels. Your experience in customer journey mapping and call center optimization will be vital in minimizing inbound contact. Key Responsibilities:

- Develop strategies to enhance digital client self-service
- Collaborate with teams to drive call deflection initiatives
- Create and manage digital servicing roadmaps
- Establish success metrics for digital solutions
- Conduct cost-benefit analyses for digital initiatives Requirements:
- 5-10 years of experience in digital strategy
- Proven ability to influence senior leadership
- Experience in Agile delivery models required
- Background in financial services preferred
- Bilingual (French, English) for Quebec locations only Shape client interactions through digital strategies and make impactful changes at Sun Life.

📌 Director of Digital Servicing Strategy (Toronto)
🏢 Sun Life Financial
📍 Toronto