Description: We are currently looking to add a talented Director of Operations to our team to help us continue grow successfully within the Canadian market. In 2016, Goodfood was recognized by the magazine Canadian Business as a pioneer in digital commerce innovation.

Responsibilities

- Operations

- Manage the smooth functioning of high paced weekly production cycles

- Develop, implement, improve and maintain efficient production systems that scale and maintain the Goodfood quality standard

- Identify and lead the implementation and use technology solutions to continuously improve operations, reporting and forecasting

- Build a world class production team

- Lead the organization and hiring of your supporting team to assure amazing customer experience, improve efficiency and maintain a safe working workplace

- Lead and motivate over 120 current production associates and team managers

- Lead and develop training and onboarding programs (estimated at 200-300 production staff over the next 12 months)

- KPIs and Budget Management

- Identify and implement ways to reduce working capital

- Oversee the inventory of all packaging and shipping items for production cycles and accounting purposes

- Have major impact on Goodfood’s gross margin

- Report and manage weekly KPIs

- Gross Margin

- % of customers with quality concerns

- Workforce efficiency / $ cost per order

- Packaging cost per order

- Workforce satisfaction

- Health and Food Safety





- Ensure proper food safety is being respected in all parts of the production process

- Work with relevant regulatory committees

- Perform regular internal audits

- Ensure proper training for health and safety of workforce

- Perform quarterly internal audits of production area based on CFIA guidelines

- Work with COO to improve overall packaging experience (supplier relationships, performance, quality, production efficiency)

- Work with logistics team to improve client delivery experience (supplier relationships, performance, quality)

- Continuously collaborate with sourcing, IT and member happiness teams to improve customer experience and solve issues;

- Tasks include but are not limited to the above as the role is in constant evolution.

Requirements

Bachelor's degree completed;

5+ years of experience in operations or logistics management;

Proficiency in both english and french (oral and written);

Demonstrated ability of managing cost performance, supply/demand forecasting and distribution execution;

Proven experience in quickly scaling a production system;

Strong organization skills, priority management and attention to detail;

Full competence with Google Apps and Microsoft Office;

Comfort in working in both supervised and unsupervised environments;

Strong ability to work in an rapid paced and rapidly changing environment;

B2C E-commerce experience (an asset);

5S and TPS training (an asset)

📌 Director of Operations (Quebec City)
🏢 Goodfood Market
📍 Quebec City