Duck Creek Billing BA

Remote

Long term Contract

Job Summary

We are looking for an experienced

Duck Creek Billing Business Analyst with strong expertise in

P&C; insurance billing, Duck Creek Billing, business requirements gathering, and insurance policy administration processes

. The ideal candidate will work closely with business stakeholders, product owners, developers, QA teams, and implementation teams to define and deliver billing solutions.

Key Responsibilities

- Gather, analyze, document, and validate business requirements for

Duck Creek Billing implementations and enhancements.

- Work with business stakeholders to understand billing, invoicing, payments, receivables, commissions, refunds, and collections requirements.

- Translate business requirements into detailed functional requirements, user stories, acceptance criteria, and process flows

.

- Analyze existing insurance billing processes and recommend improvements.

- Support configuration and implementation of

Duck Creek Billing functionality.

- Collaborate with Duck Creek developers/configuration teams and QA teams throughout the SDLC.

- Participate in requirements workshops, stakeholder meetings, backlog grooming, sprint planning, and demos

.

- Create and maintain business process diagrams, functional specifications, use cases, and data mappings

.

- Support integration requirements between Duck Creek Billing and other insurance applications such as

Duck Creek Policy, Claims, CRM, payment gateways, and third-party systems

.

- Define and validate billing rules, payment plans, invoices, delinquency/collections rules, commissions, and accounting requirements

.

- Work with QA teams to develop and review test scenarios, test cases, and expected results.

- Support

UAT

, defect triage, production implementation, and post-production support.





- Identify gaps between current business processes and Duck Creek capabilities and recommend appropriate solutions.

- Ensure solutions comply with applicable

Canadian P&C; insurance business and regulatory requirements

.

Required Skills & Experience

- 5+ years of experience as a

Business Analyst in insurance or financial services.

- Strong experience with

Duck Creek Billing

.

- Good understanding of

Property & Casualty (P&C;) insurance processes.

- Strong understanding of the insurance billing lifecycle

, including:

- Billing accounts

- Invoicing

- Payment processing

- Payment plans

- Receivables

- Refunds

- Adjustments

- Commissions

- Collections/delinquency

- Cancellation and reinstatement

- Experience writing

BRDs, FRDs, user stories, use cases, process flows, and acceptance criteria

.

- Experience working in

Agile/Scrum environments.

- Robust stakeholder management and communication skills.

- Experience with

JIRA, Confluence, Visio/Lucidchart

, or similar BA tools.

- Ability to work with technical teams on

APIs, integrations, data mapping, and system interfaces

.

- Strong analytical, problem-solving, and documentation skills.

Preferred Qualifications

- Experience with

Duck Creek Policy or other Duck Creek products.

- Previous experience with

Duck Creek Billing implementation/transformation projects

.

- Experience in the

Canadian P&C; insurance market

.

- Knowledge of Canadian insurance products such as

Auto, Property, Commercial, and Specialty Insurance

.

- Experience with

Guidewire, Majesco, Sapiens, or other insurance platforms is an asset.

- Knowledge of SQL and basic data analysis is an asset.

- Experience supporting system integration, data migration, and legacy modernization projects.

Education

- Bachelor's degree in

Business, Computer Science, Information Systems, Insurance, or a related field preferred.

📌 Duck Creek Billing Business Analyst (Canada)
🏢 Aaura Softwares
📍 Canada