Drive growth with Sobeys Inc. in the Head of E-Commerce Operations role. Oversee operational strategy while enhancing customer experience at our automated facilities across Canada. As a key leader at Sobeys Inc., you’ll develop e-commerce operational strategies and guide all fulfilment and delivery operations.

The role requires expertise in leading multi-site teams and technology-infused operations while building customer-centric practices. Your leadership will enhance service quality, ensure operational efficiency, and meet P&L; commitments. Key Responsibilities:

- Develop strategies for centralized contact center operations
- Lead e-commerce fulfillment centers and delivery fleets
- Establish logistics and operating standards nationwide




- Utilize data to boost productivity and service quality
- Forge strong partnerships across various functions Requirements:
- 12+ years in leadership roles in operations or logistics
- Experience in automated fulfillment and grocery sectors
- Proven ability to manage P&L; and operational transformations
- Robust knowledge of compliance, safety, and quality standards
- Effective in workforce management and planning Lead Sobeys' e-commerce initiatives, shaping service standards, operational excellence, and team development in an evolving retail landscape.

📌 E-Commerce Operations Leader at Sobeys (Pointe-Claire)
🏢 Sobeys
📍 Pointe-Claire