Overview

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

Job Skills / Requirements

The Employee Care Coordinator (ECC) supports the Employee Care team in ensuring PASS employees receive timely, consistent, and supportive service aligned with company values and organizational objectives. Reporting to the Director People & Culture, this role serves as a trusted point of contact for employees and managers while providing essential administrative and coordination support to the broader Employee Care function.

Key Responsibilities

- Maintain accurate employee records and files; including updating by updating databases with new hires, terminations, leaves, transfers, and other changes
- Assist with the new hire onboarding process, ensuring all onboarding paperwork, payroll details, and benefits enrolment information is accurate and filed appropriately.
- Respond to general enquiries from employees and managers related to benefits, company policies, and HR procedures while fostering a positive, open line of communication.
- Coordinate employee offboarding processes and update records to ensure compliance.




- Administer the CARE Award program and support other employee recognition activities as need.
- Provide administrative support to the team, including maintaining and distributing information; such as seniority lists.
- Assist with special projects as required.
- Other duties as assigned.

Qualifications

- Diploma or certificate in Human Resources, Business Administration, or a related field (Bachelor’s degree an asset)
- A minimum of 2 years of experience in a Human Resources administration, or coordination role (experience in a unionized or aviation/security setting is an asset)
- Strong interpersonal and communication skills, with a customer-focused mindset
- Able to handle sensitive information with discretion and maintain confidentiality
- Organized, pro-active, detail-oriented, and able to manage multiple priorities
- Comfortable working in a quick-paced environment with changing needs
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Able to obtain a Transportation Security Clearance (TSC) and meet federal security requirements

Additional Information / Benefits

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”).



is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Airport Security Services is interested in getting to know candidates authentically and with integrity. To ensure a fair, transparent and equitable selection process, please do not use AI tools during your application, pre-employment testing, or interview. Failure to adhere to this guideline may result disqualification from the recruitment process.

Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin (“PASS?») s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi.

Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.

Les Services de Sécurité d’Aéroport Paladin souhaitent évaluer les candidats de manière authentique et intègre. Afin de garantir un processus de sélection juste, transparent et équitable, il est demandé de ne pas recourir à des outils d’intelligence artificielle lors de la soumission de votre candidature, des tests préembauche ou de l’entrevue. Tout manquement à cette directive pourrait entraîner votre disqualification du processus de recrutement.

This is a Full-Time position

📌 Employee Care Coordinator (Richmond)
🏢 Paladin Airport Security Services
📍 Richmond