The successful candidate will demonstrate strong mechanical aptitude, attention to detail, sound judgment, and the ability to lead by example in a busy, fast-paced arena environment.

Key Responsibilities

1. Ice Maintenance and Operations

- Oversee and perform daily ice maintenance for both ice surfaces, ensuring consistent ice quality and safe playing conditions.
- Operate ice resurfacing equipment (Zamboni or equivalent) in accordance with established procedures and safety standards.
- Monitor ice conditions throughout the day and adjust maintenance practices as required based on usage, temperature, humidity, and event demands.
- Complete ice cuts, flooding, edging, snow removal, and other required ice maintenance tasks.
- Ensure ice surfaces are properly prepared for hockey games, practices, tournaments, figure skating, public skating, and other scheduled activities.
- Monitor ice quality and identify issues requiring corrective action or escalation to management.
- Ensure ice maintenance is completed within scheduled timeframes to maintain the facility's booking schedule.

2. Team Leadership and Coordination

- Provide day-to-day direction and support to ice technicians and maintenance staff.
- Help coordinate staff duties, daily assignments, and priorities across both rinks.
- Ensure staff follow established ice maintenance procedures, safety protocols, and facility policies.
- Train and mentor new and existing employees in ice maintenance practices, equipment operation, and safe work procedures.
- Lead by example through a positive work ethic, professionalism, accountability, and teamwork.
- Communicate staffing concerns, performance issues, and operational needs to the Arena Manager.
- Assist with shift coverage and scheduling coordination as required.

3. Equipment Operation and Maintenance

- Perform routine inspections of ice resurfacing machines and related equipment.
- Monitor equipment condition and report mechanical issues, maintenance requirements, or safety concerns promptly.
- Assist with routine servicing and preventative maintenance of ice maintenance equipment.
- Maintain accurate equipment inspection logs and maintenance records.
- Ensure ice maintenance tools, hoses, gates, and related equipment are properly maintained and stored.
- Monitor ice plant performance and report unusual temperatures, operating conditions, alarms, or other concerns to management or the appropriate service provider.




- Assist with troubleshooting equipment and operational issues within the employee's level of training and authorization.

4. Facility Maintenance and Housekeeping

- Ensure ice areas, player benches, gates, and surrounding work areas are kept clean, orderly, and safe.
- Assist with general arena maintenance, including glass cleaning, net maintenance, gate repairs, painting, and other facility upkeep as required.
- Monitor dressing rooms, hallways, and other facility areas for maintenance or safety concerns.
- Ensure snow, water, and other hazards are promptly addressed in work areas.
- Assist with seasonal maintenance projects and facility improvement initiatives.

5. Safety and Compliance

- Follow all applicable workplace health and safety requirements, facility policies, and safe operating procedures.
- Ensure ice maintenance equipment is operated safely and only by trained, authorized personnel.
- Maintain safe work practices around ice resurfacing equipment, ice plant areas, mechanical rooms, and moving equipment.
- Report accidents, incidents, hazards, and equipment deficiencies promptly.
- Support the implementation and enforcement of arena safety procedures.
- Ensure proper procedures are followed when entering and exiting the ice surface and when coordinating ice resurfacing between scheduled user groups.
- Maintain a clean and protected work environment for staff, facility users, contractors, and visitors.

6. Communication and Daily Operations

- Coordinate with the Arena Manager and scheduling personnel to ensure ice maintenance aligns with the daily booking schedule.
- Communicate ice conditions, equipment concerns, completed maintenance, and operational issues to management and other team members.
- Help ensure smooth transitions between user groups, practices, games, tournaments, and special events.
- Respond to operational changes and unexpected maintenance requirements in a timely and qualified manner.
- Assist with preparing the facility for tournaments, showcases, special events, and other high-volume bookings.

Qualifications and Experience
- Previous experience in arena operations, ice maintenance, or a similar facility maintenance environment.




- Experience operating an ice resurfacing machine is required or, where appropriate, a willingness and ability to obtain the necessary training.
- Previous leadership or supervisory experience is considered an asset.
- Strong mechanical aptitude and the ability to identify and report equipment issues.
- Knowledge of ice maintenance practices and the factors affecting ice quality.
- Ability to work independently, prioritize tasks, and make sound decisions in a fast-paced workplace.
- Strong communication, organizational, and problem-solving skills.
- A commitment to workplace safety, cleanliness, and high-quality facility operations.
- Valid driver's licence is an asset.
- First Aid certification and relevant equipment operation training are assets.

Physical Requirements and Working Conditions
- Ability to perform physically demanding duties, including lifting, carrying, pushing, pulling, bending, and standing for extended periods.
- Ability to work in cold and changing temperature conditions.
- Ability to operate equipment safely and remain alert in an active arena environment.
- Availability to work flexible hours, including early mornings, evenings, weekends, and holidays, as required by arena operations.
- Ability to respond to operational demands and work collaboratively with a small team.

Key Competencies
- Leadership and accountability
- Attention to detail
- Mechanical aptitude
- Time management and organization
- Problem-solving and decision-making
- Teamwork and communication
- Initiative and reliability
- Commitment to safety and quality

General Expectations The Lead Hand – Ice Maintenance is expected to take pride in the condition and presentation of both ice surfaces and the overall facility. The position requires a hands-on approach, a willingness to assist wherever needed, and the ability to balance daily operational responsibilities with supporting and directing the Ice Operations Team. The Lead Hand is expected to communicate effectively with management, support consistent operational standards, and contribute to a safe, professional, and well-maintained arena environment.

Other related duties may be assigned by the Arena Manager as required.

Compensation: Wage will be determined based on the successful candidate’s experience, qualifications, and relevant skills.

Job Types: Full-time, Part-time

Benefits

- On-site gym
- On-site parking

Work Location: In person

📌 Experienced Lead Hand of Ice Operations (Abbotsford)
🏢 Summit Centre
📍 Abbotsford