- Facilities & Maintenance Supervisor

Position: Facilities & Maintenance Supervisor

Department: Finance & Operations

Reports to: Manager of Systems & Spaces

Location: St. John’s, NL

Summary

First Light Friendship Centre is seeking a Facilities & Maintenance Supervisor to provide day-to-day leadership, coordination, and support to our Facilities & Maintenance team across multiple locations.

As First Light continues to grow and expand into new spaces, we are looking for someone who can strengthen our approach to facility operations through proactive planning, preventative maintenance, and effective team coordination. This hands-on leadership role is ideal for someone with practical maintenance experience, strong organizational skills, and the ability to guide and support a team while balancing competing priorities.

Working closely with the Manager of Systems & Spaces, maintenance and custodial staff, program teams, contractors, tenants, and community members, the Supervisor will help ensure First Light’s spaces remain safe, functional, accessible, welcoming, and well maintained.

Who You Are & What You Carry

You understand that maintaining safe, welcoming, and well-functioning spaces is essential to supporting First Light’s staff, programs, and community. You approach your work with care, respect, and attention to detail, recognizing the importance of creating and maintaining environments that are accessible, culturally respectful, and supportive of the people who use them.

You bring:

- Practical, resourceful, and solutions-focused.
- Organized, dependable, and able to manage competing priorities.
- Confident in taking initiative, making decisions, and solving problems.
- Able to provide clear direction and lead others respectfully.
- Comfortable balancing hands-on maintenance work with leadership responsibilities.
- Committed to maintaining safe, clean, and welcoming spaces.
- Flexible and adaptable to changing priorities.
- Respectful, approachable, and collaborative, with strong communication skills.
- Able to maintain professional boundaries while supporting tenants and community members.
- Committed to cultural humility and respecting Indigenous cultures and traditions.
- Able to work with empathy, patience, and a trauma-informed approach.

What You’ll Do Lead & Coordinate the Maintenance Team

- Provide day-to-day leadership and direction to the Facilities & Maintenance team.
- Prioritize, assign, and follow up on maintenance work across multiple locations.
- Monitor maintenance requests and ensure work is completed.
- Support staff development, training, and accountability.
- Help create a positive, respectful, and collaborative team environment.
- Identify barriers or larger concerns and bring them forward to the Manager of Systems & Spaces




- Ensure maintenance staff have the tools, equipment, information, and resources required to complete their work safely and effectively.
- Build a Preventative Maintenance Approach
- Develop and maintain preventative maintenance schedules.

Coordinate regular site inspections and walkthroughs

- Identify recurring building issues and work toward longer-term solutions.
- Track outstanding and recurring maintenance needs.
- Help ensure routine maintenance is completed before issues become urgent.
- Support longer-term planning for facility needs and improvements.
- Maintain awareness of the condition and needs of First Light’s buildings, equipment, vehicles, and physical spaces.

Coordinate Work Orders & Contractors

- Coordinate maintenance requests through the Maintenance Hub and other established processes.
- Assess and prioritize requests based on safety, urgency, operational needs, and available capacity.
- Coordinate contractors, trades, and service providers when required.
- Arrange contractor access and follow up on outstanding work.
- Support obtaining quotes and making recommendations for maintenance-related work.
- Help manage maintenance supplies, tools, equipment, and purchasing.
- Ensure completed work is documented and outstanding issues are followed up on.

Seasonal & Grounds Maintenance

- Coordinate seasonal maintenance across First Light locations.
- Coordinate internal and external snow and ice response.
- Participate in snow and ice clearing when required.
- Support preparation and maintenance of snow-clearing equipment.
- Help coordinate external snow contractors during significant storms, after-hours periods, weekends, holidays, or when internal capacity is exceeded.
- Support seasonal grounds maintenance and site readiness.
- Operate snow-clearing equipment, including a tractor and snow plow, when required and appropriately trained.

Event, Program, & Space Support

- Support event and program setup and breakdown, including moving equipment, preparing spaces, and ensuring spaces are ready before and after activities.
- Support ceremonies, community activities, meetings, and other events requiring facilities or physical space support.
- Coordinate room setups, furniture, equipment, outdoor spaces, tents, and other physical requirements as needed.




- Work with program teams to understand their facilities needs and plan maintenance or setup work appropriately.
- Balance program and community needs with maintenance capacity, safety requirements, and competing priorities.

Community & Tenant Support

- Interact respectfully with tenants, community members, staff, visitors, and external partners while carrying out facilities responsibilities.
- Respond appropriately to tenant and community member concerns related to facilities, maintenance, access, or the physical environment.
- Provide practical direction to community members when they are accessing or using First Light spaces, while maintaining appropriate boundaries and referring concerns to the appropriate staff when needed.
- Approach interactions with patience, respect, cultural humility, and a trauma-informed mindset.
- Recognize that maintenance, housing, and facilities concerns can sometimes be stressful or sensitive for tenants and community members.
- Help ensure First Light spaces feel safe, welcoming, and respectful for the people who use them.

Support Secure & Functional Spaces

- Identify hazards and support appropriate corrective action.
- Support inspections, testing, safety requirements, and maintenance activities.
- Promote safe work practices within the Facilities & Maintenance team.
- Work collaboratively with custodial staff where maintenance and cleaning needs overlap.
- Support the safe and functional operation of shared spaces.
- Support emergency and weather-related operational needs.
- Help ensure First Light spaces remain safe, functional, accessible, welcoming, and appropriate for the people using them.

Skills, Experience, and Requirements We recognize that knowledge and skills are gained through lived experience, hands-on learning, cultural teachings, community relationships, and formal training. We value Indigenous lived experience, cultural knowledge, and practical expertise, and recognize that relevant experience may be considered in place of formal education.

To be successful in this role, you have:

- Experience supervising maintenance staff and coordinating contractors or tradespeople.
- Experience maintaining multiple facilities, including commercial, residential, or community spaces.
- Knowledge of maintenance tracking systems and preventative maintenance practices.
- Relevant trade certification, technical training, or equivalent hands-on experience.
- Valid Class 5 driver’s licence and access to reliable transportation.
- High school diploma or equivalent combination of education and experience.
- Ability to provide a Code of Conduct and Vulnerable Sector Check.

Pay: $26.00-$28.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Facilities & Maintenance Supervisor (St. John's)
🏢 First Light
📍 St. John's