Job Posting: Family Services Assistant

Job Type: Full-time Ongoing

Hours: Monday to Friday 8:30 – 4:30

Location: Campbell River

Salary: $25.00 - 30.00 per hour

We are Xwémalhkwu, or Homalco, and we are known as “the people of the fast-running waters”. Our connection to our lands and waters forms part of our identity and informs our responsibility to our lands, waters, and people. We have lived in concert with our natural surroundings for millennia in Bute Inlet, the Discovery Islands and Campbell River

JOB SUMMARY

Homalco First Nation is seeking a compassionate, organized, and community-minded Family Services Assistant to support individuals and families accessing Social Development and related community services.

Reporting to and working under the guidance of the Social Development Coordinator, this is an entry-level, developmental role for someone interested in building experience in family, community, and social-support services. The Family Services Assistant helps clients navigate income-assistance processes, access Homalco and external supports, and work toward greater stability, wellbeing, and independence.

The successful candidate will receive regular mentorship, training, and feedback from the Social Development Coordinator. This role involves client intake support, appointment scheduling, document collection, file maintenance, referrals, follow-up, and support for family-centred programming.

This is a non-delegated support role. The Family Services Assistant does not make eligibility decisions, provide clinical counselling, conduct child-protection investigations, or independently manage complex files. Complex, urgent, safety-related, or crisis matters must be referred to the Social Development Coordinator and/or the appropriate service provider.

DUTIES & RESPONSIBILITIES

Client and Family Support

- Welcome and support clients in a respectful, non-judgmental, and culturally safe manner.
- Assist with forms, required documents, appointments, referrals, and follow-up.
- Provide information about income assistance, housing, employment, education, health, transportation, childcare, food security, and community supports.
- Support clients to identify immediate needs, practical goals, and next steps, with guidance from the Social Development Coordinator.
- Help clients access Homalco, provincial, federal, Indigenous, and local community services.
- Provide practical assistance and referrals related to family wellbeing, housing, food security, employment readiness,



health appointments, and childcare.
- Maintain qualified boundaries while building positive, trusting relationships with community members.

Program Administration and Coordination

- Assist with client intake, document collection, file creation, data entry, and confidential record maintenance.
- Prepare forms, correspondence, appointment reminders, client notes, and referral documents.
- Track appointments, outstanding documents, client follow-up, referrals, and service outcomes.
- Support program reporting, statistics, filing, supply coordination, and other administrative duties.
- Work with Homalco departments and external service providers to support coordinated, family-centred service delivery.
- Assist with workshops, information sessions, community events, and culturally relevant activities.
- Identify barriers or concerns and bring them forward to the Social Development Coordinator.

Professional Practice and Development

- Participate in ongoing mentorship, supervision, training, and feedback from the Social Development Coordinator.
- Follow program procedures, confidentiality requirements, privacy legislation, funding requirements, and workplace safety practices.
- Maintain explicit, factual, timely documentation of client contacts and program activities.
- Recognize concerns requiring support or escalation and promptly seek direction, particularly where there may be safety, wellness, crisis, or child-protection concerns.
- Perform other related duties as assigned.

SKILLS & QUALIFICATIONS

Education and Experience

- Certificate, diploma, coursework, or training in Social Services, Human Services, Community Support, Indigenous Studies, Office Administration, or a related field is preferred.
- An equivalent combination of education, training, community knowledge, lived experience, volunteer experience, customer service, or administrative experience will be considered.
- This is an entry-level role; previous experience in social services, community support, health, housing, education, administration, or an Indigenous community setting is an asset but is not required.




- Experience with client service, confidential information, scheduling, data entry, Microsoft Office, or electronic filing systems is an asset.

Skills and Competencies

- Respect for Indigenous culture, values, traditions, and community-based approaches to wellbeing.
- Compassionate, culturally safe, client-centred, and non-judgmental approach.
- Strong communication, organization, reliability, time-management, and basic administrative skills.
- Ability to take direction, follow procedures, ask questions, and learn from mentorship and feedback.
- Sound judgment, discretion, professional boundaries, and ability to maintain confidentiality.
- Ability to work independently on assigned tasks and contribute positively to a team.
- Valid Class 5 driver’s licence and reliable transportation are preferred.
- Successful completion of a criminal record check, including a vulnerable sector check, is required.

WORKING CONDITIONS This position is based in Campbell River and normally works Monday to Friday during regular office hours. Some flexibility may be required for community events, meetings, appointments, or time-sensitive service needs.

The role involves regular contact with individuals and families who may be experiencing financial, health, housing, or family-related challenges. The successful candidate must be comfortable handling confidential information and responding with professionalism, empathy, and appropriate boundaries.

BENEFITS

- Extended health, dental, and life insurance benefits.
- Three weeks’ paid vacation.
- Paid time off during the Christmas closure, from December 20 to January 4, aligned with School District 72.
- Pension plan and contribution matching available.
- Continued learning, development, mentorship, and training opportunities.

TO APPLY Email your resume and cover letter to [email protected] with the subject line “Family Services Assistant.”

Homalco First Nation welcomes applications from individuals who may not meet every preferred qualification but bring relevant community knowledge, transferable skills, lived experience, and a strong willingness to learn.

Closing Date: 4:30 PM, October 19, 2026

Pay: $25.00-$30.00 per hour

Expected hours: 35.0 per week

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Family Services Assistant (Campbell River)
🏢 Homalco First Nation
📍 Campbell River