The Food & Beverage Supervisor in the Stirling Grill & Lounge is responsible for supervising the restaurant and restaurant staff, including Servers, Bartenders, Junior Servers, and Hosts. The Food & Beverage Supervisor provides leadership, direction, and guidance to the team, ensuring the highest level of customer service is being maintained in all areas of the restaurant and on the patio.

REQUIREMENTS

The Food & Beverage Supervisor must have excellent customer-service and communications skills and be able to solve problems diplomatically, keeping in mind the reputation of the restaurant. At all times they must remain professional, both in demeanour and appearance. The person in this role will strive to provide exceptional service to our guests.

The Food & Beverage Supervisor needs to have positive management skills with a minimum 2 years of supervisory experience in a hotel or restaurant setting. They must be considerate, patient, and willing to train and assist colleagues in the workplace.

This position requires the ability to multi-task and adjusts to the changing needs within the restaurant, as well as a willingness to assist other departments within the hotel when need be.

Proficiency in Word, Excel, and the use of a POS system is required in this position. The role involves being able to push, pull, and lift up to 14kg.

The Food & Beverage Supervisor will be required to work 8-hour shifts with a mix of day, evening, weekend, and holiday shifts.

DUTIES

The duties of this position include, but are not limited to:

- Inspect the dining room, table settings, chairs, and floors to ensure cleanliness, safety,



and checking for maintenance issues.
- Manage the guest reservation system.
- Set out floor plans for all areas, including the dining room, patio, and lounge areas.
- Welcome guests to the Stirling Grill & Lounge and assist with seating guests.
- Anticipate guests’ needs and ensuring that service meets and exceeds guests’ expectations to ensure a pleasant and memorable dining experience.
- Manage guest issues and concerns professionally, taking immediate action to rectify the situation, if possible.
- Manage staffing levels, as required.
- Assist with the on-boarding of new staff.
- Train new staff in service standards, menu items, use of the POS system, and up-selling.
- Continuous coaching and training food service and bar staff.
- Handle opening and closing procedures at the restaurant when acting as manager on duty.
- Ensure side work is completed every day and dining room supplies are stocked, reporting any supply shortages to the Restaurant Manager.
- Maintain communication with and support the Assistant Restaurant Manager.
- Ensure that all hotel standards and policies are enforced regarding grooming, cell phone usage, etc.

Benefits and Perks

A generous benefits package (dental, drug, extended health, life insurance, vision) is offered after 6-months of continuous full-time employment.

Other benefits include staff events, discounts at Spring Creek and local businesses, participation in the Perkopolis discount program, support for professional development, and a positive team atmosphere.

On-site shared staff accommodation, pending availability for full time employees, for $20-$25/day.

📌 Food and Beverage Supervisor (Canmore)
🏢 Springcreekcareers
📍 Canmore