This is hybrid position including both Front Desk Agent and Night Audit shifts.

The Front Desk

Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

The Night

Auditor is the senior position during the overnight shift and performs as the Duty Manager. The role will contribute to the overall success of the hotel by anticipating guest needs and providing friendly, productive, and superior customer service during all guest interactions. The position is responsible for maintaining a positive work environment at the hotel while maintaining high internal & external guest service standards as well as the completion of the Night Audit.

Front Office Responsibilities:

- Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
- Follows established procedures and policies when completing tasks
- Receives, sorts and distributes incoming mail
- Prepares and sends courier packages and ensures accurate billing and records
- Orders office supplies and maintains inventory levels
- Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
- Demonstrates a customer service attitude with internal/external contacts
- Provides basic data entry and transaction handling service for the Front Office
- Inputs data accurately into the appropriate database
- Produces statistics and reports on the data as per standard formats
- Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up




- Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
- Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
- Other duties as required

Night Audit Responsibilities:

- Maintains an inventory of vacancies, reservations and room assignments
- Registers arriving guests and assigns rooms
- Presents statements of charges to departing guests and receive payment
- Compiles and checks daily record sheets, guest accounts, receipts and vouchers using computerized systems
- Daily accounting data entry and reconciliation
- Runs all Night Audit reports and reports any discrepancies to Front Office Manager, General Manager and Accounting office
- Posts any late charges not posted on previous shift
- Completes Food & Beverage Audit, keys in journal entries
- Completes credit card and city ledger sequence
- Coordinates and completes back-up
- Runs night audit sequence
- Delivers audit materials to Accounting Office
- Completes daily sales & labour report
- Completes gratuities porterage distribution report on a daily basis
- Completes daily room pick up & forecast reports
- Other duties as required

Skills/Knowledge/Experience:

- Minimum 1 year experience in similar position preferred
- Secondary School Diploma
- Advanced communication, interpersonal, and customer service skills
- Technical aptitude
- Beginner level in the use of MS Office Suite
- Professional appearance and attitude
- Bondable
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule which includes evenings, weekends and some nights
- High attention to detail

📌 Front Desk / Night Auditor (Prince George)
🏢 Coast Prince George Hotel
📍 Prince George