Why Work at Hockley Valley Resort?

Join a team where hospitality, teamwork, and creating exceptional guest experiences are at the heart of everything we do. At Hockley Valley Resort & Adamo Estate Winery, you’ll be part of a supportive and inclusive workplace that values your contributions, encourages personal growth, and provides opportunities to develop your career.

As a member of our team, you’ll enjoy an incredible range of employee benefits and perks, including:

- Complimentary golf and skiing privileges
- Access to beautiful outdoor trails, including our bike trails, with bikes available for employee use
- Discounts on dining, retail, and spa services
- Employee travel benefits through Resorts of Ontario and Attractions Ontario, offering savings on accommodations, attractions, and experiences throughout Ontario
- A beautiful four-season resort environment surrounded by nature

Be part of one of Ontario’s premier four-season resort destinations, where every team member plays an important role in creating memorable experiences for our guests. At Hockley Valley Resort, you’re not just joining a workplace—you’re becoming part of a community where teamwork, growth, and hospitality come together. Job Title: Front Desk Supervisor

Reports to: Front Office Manager

Classification: Full time

Summary:

The Front Office Supervisor plays a key leadership role in the Front Office team, ensuring exceptional guest experiences from arrival to departure. This position oversees and supports front desk and reservations staff, promoting excellence in customer service, operational efficiency, and teamwork. The Supervisor acts as a role model for the team—leading by example, resolving guest concerns promptly, and maintaining the highest standards of professionalism and hospitality.

Key Responsibilities

- Lead, train, and motivate Front Desk and Reservations team members to consistently deliver outstanding guest service.
- Supervise daily shift operations, ensuring adherence to Standard Operating Procedures and quality standards.
- Maintain a positive,



professional, and welcoming atmosphere in all guest interactions.
- Handle guest inquiries, complaints, and special requests efficiently and courteously.
- Support the Front Office Manager with staff scheduling, training, and performance feedback.
- Review and verify guest billing, invoices, and payment instructions for accuracy and compliance.
- Assist with yield management strategies, group bookings, and promotional programs to maximize occupancy and revenue.
- Coordinate effectively with other departments including Housekeeping, Maintenance, and Reservations to ensure smooth operations.
- Ensure all check-in/check-out procedures, phone calls, and messages are handled promptly and professionally.
- Uphold safety and security protocols, reporting any concerns or suspicious activity.
- Take responsibility for Front Office operations in the absence of management.
- Attend meetings and participate in cross-departmental initiatives as assigned.
- Perform other duties as required to support the guest experience and department objectives.
- Cross train and be available for emergency shift coverage pertaining to Front Desk, Reservations, and Night Audit

Qualifications & Requirements

- Minimum of 1 year experience as a Front Desk Representative or similar hospitality role.
- Supervisory experience in a hotel setting considered a strong asset.
- High School Diploma required; post-secondary education in Hospitality or Business preferred.
- Proficient in Microsoft Office (Word, Excel) and property management systems.
- Strong communication, problem-solving, and leadership skills.
- Excellent multitasking ability in a fast-paced environment.
- Professional appearance and demeanor at all times.

Work Conditions

- Standing for extended periods; occasional lifting up to 40 lbs.
- Requires flexibility to work various shifts, including nights, evenings, weekends, and holidays.
- Occasional kneeling, stooping, or bending during shift duties.

Job Type: Permanent Pay: $21.01 per hour

Benefits

- In office gym
- On-site parking

Experience:
- Customer service: 1 year (required)

Work Location: In person

📌 Front Desk Supervisor (Mono)
🏢 Hockley Valley Resort
📍 Mono