POSITION: FRONT DESK/CASHIER

DEPARTMENT: CULTURE AND RECREATION

REPORTS TO: AQUATICS COODINATOR/RECREATION MANAGER

SUPERVISES: NONE

SUMMARY: Reporting to the Recreation Manager and the Aquatics Coordinator, the Front Desk/Cashier is responsible for the skilled operation of the reception area of the Multi-Purpose Facility. This person will accept admissions, maintain security of the public foyer areas, and ensure a high level of customer service.

MAJOR RESPONSIBILITIES

- Provide excellent customer service
- Respond to public inquiries
- Provide information regarding facility programs and services

- Answer telephone and serve as reception for multi-purpose facility

- Including recreation office
- Pool

- Receive and record cash for admissions, rentals, program sessions and resale items in accordance with policy and procedure
- Cash out at end of shift

- Prepare cash sheets
- Report any cash or inventory discrepancies to pool clerk immediately

- Maintain booking registration and rental systems

- Accept bookings and registrations and advise senior guard and aquatic coordinator

- maintain security of foyer area and control access to change rooms and washrooms

- Report any disturbances or loitering concerns to senior guard, aquatic coordinator or police

- Notify patrons regarding expiring passes, upcoming programs and rentals

- Call and/or leave messages outstanding from dayshift





- Maintain a "goods for resale" system

- Ensure proper items are being sold in perfect mind

- Record incident, accident, and injury reports
- Maintain cleanliness of work area and specified areas of facility

- Set up meeting rooms for rentals and clean up afterward
- Monitor and clean public washrooms and foyer area during shift
- Provide custodial services of sweeping, wiping down surfaces, removal of garbage, cleaning window/door glass as scheduled
- Check front walks for safety and tidiness
- Vacuum rug in office areas as scheduled
- Advise supervisor of supplies needed
- Refer to front desk maintenance sheets schedule
- Follow front desk maintenance sheet schedule

- Advise aquatic coordinator of facility maintenance required
- Maintain and keep current filing system for forms, logs, correspondence and reports

- Ensure all files are being filed in one place and kept organized

- Provide recommendations to supervisor regarding cash handling, inventory, invoicing, and booking policies and procedures

- Promote workplace safety
- Be familiar with and adhere to all policies and procedures
- Attend meetings and training as required
- Assist with emergency response procedures as required
- Work together with all staff in a team effort, stressing cooperation and communication
- Assist with emergent or unforeseen duties as required.

📌 Front Desk Staff (Pincher Creek)
🏢 Town of Pincher Creek
📍 Pincher Creek