Overview

We are seeking a dynamic and experienced Supervisor to lead and manage daily operations within our retail setting. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a comprehensive understanding of retail and food management. This role offers an opportunity to oversee store activities, develop team members, and ensure exceptional customer service standards are maintained.

The Supervisor will play a key role in driving sales, managing staff, and supporting overall store performance.

Duties

· The Supervisor is responsible for overseeing and assisting customer service employees (i.e., Brand Ambassadors, Baristas) in their performance of their job duties such as customer inquiries and resolving issues or complaints.

· The Supervisor must actively participate in incoming employee training that includes training employees to adhere to service policies, procedures, and best practices.

· The Supervisor must ensure Brand Ambassadors are informed about changes to company products and services.

· The Supervisor must oversee the work that is being performed by Brand Ambassadors in the bakery and café areas.

· The Supervisor must adhere to company and Alberta Health and Safety protocols by ensuring a clean and tidy work space and frequent sanitization of tables and surfaces.

· The Supervisor is responsible for assigning daily tasks to Brand Ambassadors are the start of their shift.

· The Supervisor may participate in the hiring process (i.e., interviewing candidates) in conjunction with the Human Resources Coordinator and General Manager.





· The Supervisor must train incoming staff about money floats and how cashing-out is performed at the company.

· Should the Supervisor be involved with closing, they are responsible for the money float and deposit at the end of the work day.

· The Supervisor must participate in semi-annual inventory counting processes.

· The Supervisor will perform other related duties as assigned to them.

Requirements

- Proven supervising experience in retail with strong team management skills
- Excellent negotiation, communication, and interpersonal skills
- Demonstrated expertise in retail sales, merchandising, POS systems, cashiering, and customer service
- Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment
- Experience in recruiting, training & development, and store management is highly desirable
- Leadership qualities with the ability to motivate teams and foster a positive work environment
- Ability to handle multiple responsibilities simultaneously with excellent time management skills
- Knowledge of food safety, and food handling
- This position will require flexibility with cross-training across both our locations to assist with staff training and shift coverage as-needed.

Assets

- A valid ProServe license is required, and SafeCheck Advanced Food Safety Certification are considered an asset.

This position is integral to the success of our retail operations. We seek motivated individuals committed to excellence in leadership and customer service. Job Types: Full-time, Permanent

Pay: $18.25 per hour

Expected hours: No more than 40.0 per week

Benefits

- Store discount

Work Location: In person

📌 Front of House Supervisor (Calgary)
🏢 Canela Vegan Bakery u0026 Cafe
📍 Calgary