Front Office Manager

Regency Retirement Resorts - Sandalwood

Location: Kelowna, BC

Employment Type: Permanent, Full-Time

Schedule: Wednesday to Sunday, 8:00 AM – 4:00 PM (may change to Monday to Friday based on operational needs)

Salary: $50,000 – $55,000 annually

About Us

At Regency Retirement Resorts, we are dedicated to providing seniors with a welcoming, safe, and vibrant community where they can enjoy an exceptional retirement lifestyle. Our Sandalwood community in Kelowna is committed to delivering outstanding hospitality, personalized service, and a warm, supportive environment for our residents and their families.

We are seeking a professional, organized, and compassionate Front Office Manager to join our leadership team.

Position Summary The Front Office Manager is responsible for overseeing the daily operations of the front office, ensuring exceptional customer service, efficient administrative processes, and a welcoming atmosphere for residents, families, visitors, and team members.

This position plays a key role in supporting the General Manager, supervising reception staff, coordinating administrative functions, and maintaining smooth communication between departments.

Key Responsibilities

Front Office Operations & Customer Service

- Oversee daily front desk operations to ensure professional, friendly, and efficient service.
- Serve as a primary point of contact for residents, families, visitors, and external service providers.
- Respond to inquiries, concerns, and requests in a timely and compassionate manner.
- Maintain a welcoming and organized reception and lobby area.
- Ensure resident confidentiality and privacy are respected at all times.

Team Leadership & Supervision

- Supervise, train, coach, and support front desk and reception team members.
- Coordinate reception schedules and ensure adequate front desk coverage.
- Promote teamwork, accountability, and a positive work workplace.
- Support employee onboarding and ongoing training.




- Monitor service standards and address performance concerns as needed.

Administrative & Financial Responsibilities

- Oversee general office administration, filing, correspondence, and record management.
- Assist with resident billing, payment processing, and account inquiries.
- Manage petty cash, cash handling, and financial documentation in accordance with company policies.
- Support payroll administration, timesheet verification, and employee records as assigned.
- Coordinate office supply ordering and inventory control.
- Prepare reports and maintain accurate administrative records.

Resident Relations & Communication

- Build positive relationships with residents and their families.
- Assist with resident move-ins, move-outs, and administrative documentation.
- Communicate resident requests and concerns to the appropriate departments.
- Support resident satisfaction initiatives and community events.
- Work collaboratively with housekeeping, maintenance, dining services, and recreation teams.

Management & Operational Support

- Provide administrative and operational support to the General Manager.
- Assist with implementing company policies and procedures.
- Support occupancy and sales initiatives by providing a positive experience for prospective residents and families.
- Assist with emergency procedures and ensure front desk staff understand safety protocols.
- Identify opportunities to improve front office efficiency and resident satisfaction.

Qualifications & Experience
- Minimum 2–3 years of experience in front office management, office administration, hospitality, or a related supervisory role.
- Previous experience in senior living,



retirement communities, hotels, or hospitality is considered a strong asset.
- Strong leadership, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Experience with scheduling, billing, cash handling, and administrative systems.
- Ability to multitask, prioritize responsibilities, and work independently.
- Strong attention to detail and commitment to confidentiality.
- Ability to remain calm, professional, and compassionate in challenging situations.

Personal Attributes The ideal candidate will demonstrate:
- A genuine passion for working with seniors.
- A warm, welcoming, and approachable personality.
- Strong customer service and hospitality skills.
- Professionalism, integrity, and accountability.
- A proactive, solution-oriented approach.
- Flexibility and willingness to support changing operational needs.
- The ability to lead by example and foster a positive team culture.

What We Offer
- Competitive annual salary of $50,000 – $55,000.
- Permanent, full-time employment.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- The opportunity to make a meaningful difference in the lives of seniors every day.

Join Our Team If you are an experienced, compassionate, and service-oriented professional who enjoys leading a team and creating exceptional experiences for seniors, we would love to hear from you.

Join Regency Retirement Resorts – Sandalwood and help us create a welcoming community where residents feel valued, respected, and at home.

Pay: $50,000.00-$55,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Wellness program

Work Location: In person

📌 Front Office Manager (Kelowna)
🏢 Regency Retirement Resort
📍 Kelowna