Summary The Account Manager is responsible for managing sales and customer relationships for Fleetline, Hogebuilt, and Nu-Line. They will execute strategic sales plans aligned with company goals to drive sales growth and ensure customer satisfaction. Key responsibilities include business development, account management, sales growth, and maintaining strong customer relationships.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

- Manage existing dealer network to provide exceptional service.
- Build and maintain customer relationships.
- Utilize sales reports provided to identify and grow sales.
- Works to increase market share.
- Works with customers to help them improve their familiarity with products.
- Analyzes ways to obtain new customers through following inside and outside leads.
- Works with internal employees to collaborate with customers on collection of past due accounts.
- Attends trade shows to increase customer base & market share.
- Follows up on calls and dealer visits to keep customers informed and satisfied.
- Compiling lists of prospective customers for use as sales leads based on information from ad inquiries, trade shows, direct mail responses, business directories, Internet websites, and other sources.
- Making outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
- Overcome technical and business objections of prospective customers.
- Estimate date of delivery to the customer, based on knowledge of production and delivery schedules.
- Enter recent customer data and other sales data for current customers into the computer database.




- Investigate and resolve customer problems with deliveries with assistance from Customer Service.
- Mail correspondence and promotions to current and prospective customers.
- Utilize social media platforms to expand company's brands.

Education and/or Experience: Bachelor’s Degree or equivalent combination of education and experience. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. English is required. French language proficiency is an asset but not required.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of email, CRM Files, Spreadsheet software, and Word Processing software.

Other Skills and Abilities:



Ability to deal effectively with disgruntled customers concerning account issues that may arise.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 40 pounds. The employee must drive safely and maintain all legal driving requirements.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate

Pay: $70,000.00-$90,000.00 per year

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):
- Knowledge of major Class 8 Trucks and Tanker trailers

Experience:
- inside/outside sales: 3 years (preferred)

Language:
- English and French (preferred)

Willingness to travel:
- 25% (required)

Work Location: In person

📌 FSS Account Manager (Stoney Creek)
🏢 Nu-Line Products
📍 Stoney Creek