General Manager – KidStrong Vaughan

Full-Time | Fixed-Term Leave Coverage (12–18 Months)

Salary: $60,000–$65,000 per year + Bonus Eligibility The Team That Brought KidStrong to Ontario!

We started our KidStrong journey in Burlington in 2023 and opened KidStrong Vaughan in March 2025. As we continue to grow KidStrong across Ontario, we are looking for a motivated and engaging leader to join our team as General Manager of KidStrong Vaughan.

This is a full-time, fixed-term position providing leave coverage for approximately 12–18 months. At the conclusion of the term, there may be an opportunity for continued employment within our growing organization, subject to business needs, available positions, performance, and mutual fit.

As General Manager, you are responsible for the overall performance, culture, team, and member experience of the centre. You will oversee day-to-day operations, drive membership growth, develop your team, and ensure our families consistently receive an exceptional KidStrong experience.

We are looking for someone who takes ownership, thrives in a fast-paced setting, enjoys leading people, and isn't afraid to jump in wherever needed.

WHAT YOU'LL DO

Centre Operations & Sales

- Oversee the day-to-day operations and overall performance of KidStrong Vaughan.
- Understand and manage key performance indicators (KPIs), including membership growth, sales, retention, and operational targets.
- Drive membership sales through consistent lead management, outbound calls, texts, emails, trial bookings, and follow-up.
- Lead the team in converting trials into memberships and delivering an exceptional experience for prospective and current families.
- Build strong relationships with members and confidently handle questions or concerns.
- Oversee staff scheduling, centre maintenance, cleanliness, supplies, and other operational needs.
- Drive additional revenue through Camps, Birthday Parties, Parents' Night Out, and other centre events.
- Work closely with ownership to review performance, identify opportunities, and execute centre growth initiatives.

Leadership & Team Development
- Recruit, onboard, train, develop, and manage Coaches and centre support staff.
- Build a positive, accountable, and high-performing team culture.




- Maintain appropriate staffing levels and support ongoing recruitment.
- Regularly assess team performance and provide clear, actionable feedback and coaching.
- Hold team members accountable to sales, service, coaching, and operational expectations.
- Lead staff meetings and communicate centre priorities, programming updates, and performance goals.
- Manage employee concerns and performance issues in collaboration with ownership.
- Attend required leadership meetings, KidStrong training, and programming updates.

Coaching & Member Experience
- Achieve and maintain required KidStrong Coach certifications.
- Coach classes as required based on staffing and business needs.
- Deliver and support KidStrong's curriculum focused on Brain, Physical, and Character development for children from crawling to 11 years old.
- Ensure classes consistently meet KidStrong standards for safety, energy, engagement, and quality.
- Build meaningful relationships with members and their families and confidently communicate the value of the KidStrong program.
- Maintain a solid leadership presence in the centre and be willing to step into coaching, sales, or operational responsibilities when needed.

WHAT WE'RE LOOKING FOR

- A genuine passion for working with children and families is non-negotiable.
- Previous leadership, management, or team-lead experience strongly preferred.
- Experience in a sales-driven, membership-based, fitness, recreation, hospitality, retail, or service setting is an asset.
- Strong leadership skills with the ability to coach, motivate, develop, and hold a team accountable.
- Comfortable working toward measurable sales, membership, and operational goals.
- Strong communication, organization, problem-solving, and time-management skills.
- Comfortable with outbound sales calls and consistent follow-up with prospective families.




- Experience working with children and/or an athletic, fitness, teaching, recreation, or coaching background is an asset.
- Strong technical aptitude with the ability to quickly learn and efficiently navigate multiple systems and platforms.
- Previous experience with Google Workspace, Slack, Podium, Glofox, or similar business platforms is preferred.
- A valid Vulnerable Sector Check (VSC) is required.
- CPR/First Aid certification, or willingness to obtain and maintain certification.
- Self-starter who takes ownership, follows through, and adapts well in a growing organization.

SCHEDULE & PHYSICAL REQUIREMENTS The typical General Manager schedule consists of four weekday shifts and one weekend shift, with specific hours based on the operational needs of the centre. KidStrong is an active environment. The General Manager must be comfortable being on their feet for extended periods, demonstrating exercises and movements, working directly with children, and lifting or moving equipment weighing up to approximately 25 pounds.

ABOUT THE POSITION

This is a full-time, fixed-term General Manager position providing leave coverage for approximately 12–18 months.

As our KidStrong organization continues to grow, there may be opportunities for continued employment following the completion of the leave coverage period. Any extension or transition into another role would be based on organizational needs, position availability, performance, and mutual fit.

If you're an energetic leader who loves working with kids, enjoys developing people, thrives in a sales-driven environment, and wants to help us continue growing KidStrong in Ontario, we'd love to hear from you!

Pay: $60,000.00-$65,000.00 per year

Benefits

- Casual dress
- Paid time off
- Store discount

Application question(s):
- Please briefly describe your experience leading and developing a team.
- Do you have previous experience working with or coaching children? If yes, please briefly describe your experience and the age groups you have worked with.

Education:
- AEC / DEP or Skilled Trade Certificate (required)

Experience:
- children: 3 years (required)
- management: 2 years (required)

Work Location: In person

📌 General Manager (KidStrong Vaughan) (Concord)
🏢 KidStrong Vaughan
📍 Concord