Elevate your career in hospitality management as a Guest Service Manager, focusing on exceptional customer service and hotel operations. This role demands diverse skills to ensure perfect guest experiences. We are seeking a Guest Service Manager with a passion for hotel operations and customer service excellence.

Your responsibilities will span planning and day-to-day oversight of the Front Office, ensuring compliance with operational standards. Engagement with guests is crucial, as you'll be dedicated to exceeding their expectations and addressing concerns promptly. Key Responsibilities:

- Oversee daily Front Office operations and staffing
- Ensure guests receive outstanding service during their stay




- Monitor feedback and resolve customer complaints effectively
- Manage room inventory and upselling strategies
- Coordinate fire safety plans and evacuation drills Requirements:
- College degree in hospitality management preferred
- 2-3 years hotel operations experience
- Solid communication skills, both verbal and written
- Advanced knowledge of Microsoft Office and Opera
- Ability to maintain high cleanliness standards Utilize your hospitality expertise and leadership skills to enhance guest experiences and operational excellence.

📌 Guest Service Manager in Hospitality (Toronto)
🏢 Omni Hotels u0026 Resorts
📍 Toronto