Guest Services Administrator/Front Desk Associate

Massage Addict is 100% Canadian owned and locally operated. With over 115 multi-disciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists and Reflexologists across the country, you’ll be part of a team that helps over 81,000 Canadians each month manage their pain, stress, and anxiety.

Position Summary An integral member of the Massage Addict team, Guest Service Administrators (GSAs for short!) thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and true multi-taskers. A GSA can manage both administrative and clinic responsibilities with care while also ensuring the safety of our clients and therapists.

Responsibilities

· Provide outstanding client service, answering telephone calls, and booking appointments.

· Welcome clients by greeting and familiarising them to the clinic upon arrival.

· Maintain a working knowledge of all Massage Addict services.

· Provide administrative support to the clinic including preparation of forms, and documentation for new and existing clients.





· Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms.

Requirements & Qualifications

· Two years of experience within a service-oriented environment, with a focus on administration

· Superior verbal communication and telephone skills

· Skilled, good energy, calm, patient and friendly with great people skills

· Excellent organization and multitasking skills and the ability to work in a fast-paced environment.

· Proficient in Microsoft Office applications; spreadsheets, word processing and calendar management

· Access to reliable transportation.

What we offer

· Professional, fun environment

· Passionate team of colleagues

· Hourly wage

· Benefits available

Clinic Details

· 835 Paramount Dr.

· Monday – Friday: 2pm – 10pm

· Saturday – as required

· Sunday – as required

If you meet our requirements and have related experience, talent, and are looking to work in a supportive environment, then Massage Addict is the place for you!

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Benefits

- Dental care
- Extended health care
- Life insurance
- Store discount
- Vision care

Work Location: In person

📌 Guest Service Associate (Stoney Creek)
🏢 Massage Addict
📍 Stoney Creek