General Overview:

The Guest Services team is responsible for the overall guest experience from arrival to departure, including check-in, check-out, and guest inquiries. This is an excellent front-line opportunity for someone looking to begin or advance a career in the hotel industry.

Guest Services Agents play a vital role in the guest experience by acting as a host for the hotel, ensuring each guest receives a warm welcome, efficient service, and prompt assistance. This position requires the ability to multitask, attention to detail, and a commitment to upholding service standards. Guest Services Agents typically work in a team environment, handling a variety of guest interactions throughout their shift.

Key Responsibilities:

- Greet guests warmly and professionally, ensuring a positive first impression.
- Perform check-in and check-out procedures according to brand and property standards.
- Respond to guest inquiries, requests, and feedback in a prompt, courteous, and professional manner.
- Handle guest payments, process transactions, and maintain accurate records.
- Maintain the security and privacy of guest information at all times.
- Follow all safety and security policies, including emergency procedures and fire safety protocols.
- Report maintenance concerns or safety hazards to leadership.
- Participate in departmental communication meetings.
- Embrace and uphold the hotel's Vision, Mission, and Values.
- Perform other duties as assigned by leadership.

This role requires someone who is: Service-focused – genuinely committed to exceeding guest expectations.

Detail-oriented – ensures accuracy in every transaction and interaction.

Reliable and self-motivated – able to work independently and complete tasks efficiently.





Team-oriented – contributes positively to a supportive, collaborative work setting.

Safety-conscious – works with care, follows all protocols, and reports concerns promptly.

Has a professional demeanor – maintains a neat, friendly, and enthusiastic presence.

Other Abilities, Skills and Competencies:

- Friendly, enthusiastic demeanor with a neat, professional appearance.
- Strong guest service skills with a genuine desire to exceed expectations.
- A keen eye for detail and accuracy.
- Well-organized with the ability to multitask and work efficiently.
- Reliable and flexible, with availability for varied shifts including evenings, weekends,and holidays.
- Physically capable of standing for long periods and performing repetitive movements.
- Self-motivated, able to solve problems, take initiative, and complete tasks withminimal supervision.
- Comfortable using computers and learning software
- Previous front desk or customer service experience is an asset.

Working Conditions: Fast paced environment that is often demanding

Stand, walk and remain on feet to perform job duties for entire shift duration

Available for working a variety of shifts which includes weekends, statutory holidays, evenings and overnights as required

Pay: $17.71-$18.71 per hour

Application question(s)

- How many years of Front Office experience do you have?
- Are you legally authorized to work in Canada for this position?
- Will you now require employer sponsorship or support to obtain, extend, or maintain authorization to work in Canada?
- Will you in the future require employer sponsorship or support to obtain, extend, or maintain authorization to work in Canada?
- Are you available to work weekends and statutory holidays, when required as part of the position?

Work Location: In person

📌 Guest Services Agent (Halifax Regional Municipality)
🏢 HOTEL HALIFAX & THE BARRINGTON HOTEL
📍 Halifax Regional Municipality