Does skiing snowboarding snowshoeing or fat biking sound interesting to you You can do all this and more in your free time as a part of our Guest Services department We are seeking to recruit a diverse team with varying time commitments We can offer full time or part time shifts with seasonal or long term employment and varied advantages If this sounds like a great workplace fill out an application today to work live and play where you belong Compensation Information 1935 per hour Physical Requirement Light; work activities involve handling loads up to 10 kg; predominantly in an indoor setting This job position requires physical presence at the designated location The perks and benefits youll get to enjoy WinterSummer Season Lift Trail and Golf passes varies by positionAccess to our Employee and Family Assistance ProgramDining discounts within our hotel & Resort owned outletsRetail discounts in our Resort owned outletsFriends and family rates at the Sun Peaks Grand HotelReciprocal programs with partnering ski areas & hotelsThis role is eligible for an incentive for successful applicants to receive 1 per hour worked based on completion of a full winter season contract Conditions apply to this incentive and will be shared during the interview and onboarding Skills you bring with you Proficient in English with strong verbal and written communication skillsStrong computer skills including proficiency in Microsoft Word Excel and OutlookHighly developed guest service skills with the ability to assess guest needs and upsell resort products and servicesSelf motivated dependable and detail oriented with the ability to work independently and contribute effectively within a team environmentRespectful reliable and punctual team playerOrganized and able to manage multiple tasks while meeting deadlines and working effectively under pressureFamiliarity with the local resort and surrounding area or a willingness to actively learn and share that knowledgePrimary Responsibilities Operate Guest Services desks across the Resort including the Call Centre East Village Centre and Ticket WindowsAct as the main point of contact for guests providing accurate resort information and assisting with the sales of AlpineNordic lift tickets season passes and Nordic rentalsProactively maintain and monitor Nordic rental equipment by completing required upkeep tasks such as waxing skis to support equipment readiness and guest service standardsRespond to guest emails phone inquiries and online chatbot inquiries in a timely manner while completing related tasks to support daily operationsDeliver exceptional guest service by interacting with guests in a professional efficient courteous and friendly manner at all timesAccurately process sales transactions using the RTP POS system securely handle cash and balance sales against system reportsMaintain a proactive and organized approach to daily tasks guest interactions and departmental responsibilitiesFollow company policies and procedures at all timesProvide support to other areas within the Guest Services department as requiredMaintain cleanliness and organization of the Guest Services office individual workstations and common areasWhy join us We are Canadas second largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests Our people are at the heart of what we do making a difference to our guests and our workplace every single day Thats why we invest in the employee experience; to ensure everyone can be at their best and live our values No matter who you are or your career journey to date once you join the team at Sun Peaks youll get to feel part of our special community right away You and your wellbeing matter to us; youll have plenty of opportunities to grow and learn as well as enjoy everything our beautiful mountain resort has to offer In return we expect you to be passionate about working together to create special memories for our guests while taking care of our precious environment for others to enjoy into the future We are an equal prospect employer committed to building a diverse and inclusive culture and encourage applications from all qualified individuals We acknowledge that we live work and play on the traditional territory of the Secwpemc People Apply Now copy & paste the link into a new browser httpssunpeaksclearcompanycomcareersjobs6d5cb019 36ab 3708 c40d 4862e62aaf23applysource3838563 CS 58771

📌 Guest Services Representative - Winter 2026/27 (Canada)
🏢 Sun Peaks Resort
📍 Canada