South Georgian Bay Community Health Centre

Job Title: Healthcare/Clinical: Operations Manager

Reports to: Executive Director

Effective Date: October 2026

Approval: Executive Director

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Status Permanent Full Time (1.0 FTE)

OUR VISION: Health and wellbeing of those we serve.

POSITION DESCRIPTION

Reporting to the Executive Director, the Operations Manager is a collaborative, competent and confident leader who supports staff with the SGBCHC’s day to day operations of programs and health care services at our locations in Wasaga Beach and Elmvale .

KEY RESPONSIBILITIES

Duties and Responsibilities

Oversight:

- Collaborates with staff on the development, implementation and oversight of the SGBCHC’s yearly Operating plan.
- Oversees the development, maintenance, and annual review of policies and procedures, including clinical directives in collaboration with staff and Executive Director.
- Collaborates with staff and the Executive Director to plan and implement staff professional development and all staff mandatory training.
- Counsels and assists staff with program and client issues.
- Supports internal committees (e.g.: Joint Health and Safety Committee, Clinical committee, OSP and Health Promotion committee).
- Supports development of and participates in Centre special events.
- Provides leadership through accreditation.
- Uses professional judgement and acts in accordance with SGBCHC policies, procedures and standards of practice set forth by regulated colleges and required legislative acts.

Services & Program Development and Management

- Engages in building and maintaining a unified, high performing interdisciplinary team.
- Provides leadership support and oversight of the processes with recruitment, retention, orientation, training/development, and dismissal of staff in consultation with the Executive director.
- Provides support as well as conducting regular performance appraisal of staff.
- Collaborates with staff to ensure there is adequate program and clinic coverage.
- Collaborates with staff to plan and delivery all aspects of SGBCHC Programs and Services, (e.g.: Primary Care, Allied Health, Community Programs, Regional Programs).
- Collaborates with internal data/admin staff to ensure quality and efficient programs and services are being delivered.
- Ensures systems are in place for planning and evaluation of programs and services.
- Collaborates with the Executive Director and the data/admin staff to ensure performance indicators and reporting expectations for funders are being completed.
- Ensure staff are updated on professional standards of care, changing legal requirements and federal and provincial policy statements.
- Liaises with educational institutions and coordinates student placements (e.g.: nurses, nurse practitioners, medical students, and family medicine residents).

Financial Management





- Assists Executive Director in planning and developing yearly budget.
- Collaborates with staff to ensure the delivery of programs and services remain within the yearly set and approved budget.
- Supports accountability for cost effectiveness and expenditure of funds allocated to the program in collaboration with the Executive Director.
- Reviews and approves staff requests for expenditure (e.g.: education, travel expenses).
- Collaborates with the Executive Director with potential budget changes throughout fiscal year of operations.

Participates in Community Relations

- Builds, promotes, and maintains strong partnerships with other Community Health Centres, institutions (public health, hospitals), service agencies, and organizations at the local, provincial, and national levels.
- Liaises with other community programs to ensure integrated services are responsive to the needs of the clients and community preventing duplication and achieve health equity to increase access to services
- Identifies community health needs in consultation with clients, community representation, internal and external service providers as directed by the Executive Director.
- Participates in committees, projects, research, and in promoting CHCs as a model of Primary Care.

QUALIFICATIONS

Education:

- Undergraduate/Masters degree in nursing preferred but may consider additional health related disciplines based on education and experience
- Possess and maintain a current registration in good standing with a regulated health profession within Ontario
- Professional training in leadership and/or human resource management from a recognized College/University
- Anti-oppression/racism and cultural sensitivity training an asset

Knowledge/Experience:

- Five (5) years' experience in leadership/management role, preferably in healthcare
- Excellent interpersonal skills and a collaborative leadership style
- Previous experience in managerial and program development positions in a primary health care environment would be seen as an asset.
- Experience in community outreach and programs
- Current knowledge of Employment Standards and Occupational Health and Safety
- Knowledge and experience working with marginalized populations

Skills and Attributes:

- Ability to support development of and retain high performing interdisciplinary program and primary health care teams.
- Strong communication skills in English, both written and verbal with the ability to clearly convey information and ideas through a variety of means.




- Computer literacy and valuable understanding of the electronic medical record (EMR)(Practice Solutions).
- Excellent organizational, time management skills and demonstrated ability to be flexible and dependable, with the ability to adapt quickly to the changing needs of the center’s programs and operation.
- Ability to deal with demanding interpersonal situations and respond with good judgment, compassion and empathy fostering healthy relationships with staff, clients and community partners.
- Strong mediation, negotiation, and conflict resolution skills to respond or assist in emergency situations.
- Strong interpersonal skills to work with diverse client groups with varying levels comprehension and language capability, empathy and compassion.
- Ability to analyze and independently problem solve with solid critical thinking skills using a health equity lens.
- Ability to be flexible with the ability to adapt quickly to the changing needs of the SGBCHC programs and operation with a positive attitude.
- Demonstrated ability to work independently and as a member of a multi-disciplinary health services team demonstrating a positive attitude and commitment to inter professional practice.
- Commitment to inter-professional practice.
- Ability to develop and manage primary health care programs and services and health promotion programs.
- Ability to engage with clients, staff and community partners in a virtual workplace using appropriate technology supported by SGBCHC.
- Commitment to practicing infection and prevention control policies, adhering to pandemic precautions in the workplace when required.
- Ability to adapt quickly to a changing health care environment.
- Maintains a valid Ontario driver’s license and use of own vehicle for CHC business.

HEALTH & SAFETY COMMITMENT The incumbent shall:

- Comply with the Occupational Health and Safety Act (OHSA), its regulations and all CHC health and safety policies and procedures.
- Use or wear any protective equipment, device or clothing required.
- Report any known workplace hazard and any known violation of the OHSA or regulations to the JOHSC and Executive Director.
- Not use or operate any equipment (includes motor vehicle if required for work) or work in a way that may endanger themselves or any other worker.
- Not engage in any prank, contest, feat of strength, unnecessary running, or rough and boisterous conduct.
- Attend health and safety training.
- Report any workplace accommodations.

Job Types: Permanent, Full-time Pay: Up to $49.67 per hour

Benefits

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Application question(s):
- Will you be able to reliably commute or relocate to the South Georgian Bay Region and Elmvale, ON for this job?

Education:
- Bachelor's Degree (required)

Work Location: In person

📌 Healthcare/ Clinical: Operations Manager (Wasaga Beach)
🏢 South Georgian Bay Community Health Centre
📍 Wasaga Beach