Overview

Join our compassionate team as a Home Care Service Assistant, where your dedication will make a meaningful difference in the lives of seniors and individuals with disabilities. In this vital role, you will be an important part of our home-care office, providing support across all departments while assisting with client services, scheduling, staffing and day-to-day administrative needs. You will communicate regularly with clients, families, and employees and assist with a variety of office responsibilities.

This position is ideal for someone who is organized, dependable, adaptable and comfortable taking on a variety of responsibilities in a fast-paced environment.

- Scheduling: Assisting with adjusting client and employee schedules, including changes, cancellations, replacements, and basic coverage.
- Visit Verification: Review employee timesheets for accuracy, identify discrepancies and follow up with employees as required.
- Employee Evaluations: Assist with scheduling and completing employee evaluations, probationary reviews and follow-up documentation and day to day progress notes.
- Staff support: Respond to employee questions and assist with day-to-day scheduling and operational concerns.
- Client Support: Communicate professionally and effectivity with clients and families regarding schedules, services and general inquiries.
- Attendance and Call-Outs: Assist with monitoring attendance, sick calls, late notifications and shift coverage.
- Ensure hours,



timesheets and related information are accurate and submitted with required deadlines.
- Documentation: Prepare, organize and maintain reports, forms, correspondence and other office documentation.
- General Office Support: Provide assistance wherever needed across the office and take on additional responsibilities as required.

Skills & Qualifications

- Exceptional computer knowledge of Microsoft Office Suite, Microsoft Word, Excel, Outlook, Microsoft Team, and Google Workspaces,. You must know PDF/document Software the ability to use these skills in a fast-paced workplace.
- Excellent organizational and time-management skills.
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and competing priorities.
- Strong problem-solving and decision making skills.
- Ability to work independently and as part of a team.
- Experience with scheduling and electronic scheduling software (Alayacare is an asset)
- Strong follow-up skills and ability to ensure tasks are completed in a timely manner.

This role is ideal for motivated individuals passionate about caregiving who want to grow their skills while making a genuine difference. We value energetic team players committed to providing exceptional service in a supportive environment. Competitive wage based on experience and qualifications.

Expected hours: 40.0 per week

Work Location: In person

📌 Home Care Service Assistant (St. John's)
🏢 Comfort Home Care
📍 St. John's