Better at Home is a provincial program that provides non-medical services to help seniors continue living independently in their homes. MIALS operates the Better at Home program for Mayne.
Home Cleaners provide light housekeeping services in teams of 2 cleaners to older adults living independently. This role supports seniors’ dignity and safety by helping maintain clean and manageable home environments.
Home Cleaners
- Follow service guidelines
- Maintain boundaries and confidentiality
- Document each visit
- Report concerns immediately to the Executive Director
This role does NOT include: Personal care, medication assistance, engagement in medical decisions, or heavy/deep cleaning.
Key Responsibilities
1. Light Housekeeping Services
- Clean only tasks permitted through Better at Home (dusting, vacuuming, sweeping/mopping, kitchen & bathroom surfaces, changing bedding, dishes, tidying)
- Follow each client’s Personalized Housekeeping Preferences
- Agree on scope of work with the client at the start of each visit
- Leave spaces and belongings in the same location
- No moving heavy items or breakables
- Maximum of 4 rooms per client/cleaning session which cannot include basements, crawl spaces, garages or attics.
2. Professional Conduct, Safety & Boundaries
- Maintain appropriate communication and professional boundaries
- Stop service if unsafe and notify the Director immediately
- Use PPE as required (provided by MIALS)
- Comply with WorkSafeBC safety requirements
3. Documentation & Client Satisfaction
- Complete a Client Visit Record & Satisfaction Form
- Completed forms are placed in a sealed envelope provided by MIALS
- Record start/end time and mileage – Submit monthly by the 25th
4. Communication
- Connect with Program Director if issues arise or safety concerns are observed
- Maintain strict confidentiality at all times — verbal, written, and observed
- Note Difficult Interactions or Safety Concerns to Director
- Work within a Missing Item Procedure if a client reports a missing item:
- Difficult Interactions or Safety Concerns will be addressed with the program coordinator or Director.
- Cleaners must report observations of clients’ welfare where appropriate
5. Collaboration
- Participate in intake visits when asked
- Provide observations of home layout and safety considerations
- Work cooperatively with the MIALS Coordinator and Bookkeeper for schedules and invoices
Qualifications
Required
- Housekeeping or residential cleaning experience
- Reliability, punctuality, and attention to detail
- Respect for boundaries and confidentiality
- Ability to work independently
- Clear Criminal Record Check (Vulnerable Sector)
- Professional, respectful communication with seniors
- Have your own vehicle that is in good working order
Assets
- Experience working with older adults
- Nonprofit or community-based program experience
- Knowledge of safe, environmentally responsible cleaning practices
Working Conditions
- Work occurs in private homes across Mayne Island. Travel required; mileage reimbursed at funder rate
- PPE provided and must be used when required
- Cleaners use their own cleaning tools
- Cleaning products are supplied by MIALS
- Approved hypoallergenic and environmentally friendly products only
📌 Home Cleaner (Canada)
🏢 Mayne Island Assisted Living Society
📍 Canada
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