Mission Community Services Society is dedicated to helping people, changing lives, and building community. With a legacy dating back to 1972, MCSS has continuously strived to support community members in need.

The Outreach

Worker provides frontline support, engagement,and advocacy for individuals experiencing homelessness, housing instability,mental health challenges, substance use concerns, and other barriers towell-being. Working from a trauma-informed framework, the Outreach Workerconducts mobile outreach in community settings, encampments, and other publicspaces.

The Outreach

Worker builds trusting relationships withclients, assists with housing navigation and service access, provides crisisintervention and safety planning, and collaborates with community agencies toensure coordinated support. The position requires independent field work aswell as active participation in a multidisciplinary team workplace. Conduct proactivestreet and community outreach to individuals experiencing homelessness orhousing instability.

Maintainregular contact with clients to support stability and overall well-being. Provideinformation and referrals to community resources and support services. Assessclient needs, strengths, barriers, and risks.

Supportclients in accessing housing, healthcare, mental health services, addictionstreatment, income assistance, and other community resources. Assistwith safety planning and crisis response. Supportindividuals in obtaining and maintaining safe, stable housing.

Liaisewith government, private, and non-profit housing providers. Assistwith housing applications, documentation, and tenancy-related concerns. Workcollaboratively with shelters, supportive housing providers, and housingsupport agencies.

AdministerNaloxone when required and maintain current training. Supportcommunity responses to homelessness and encampment-related concerns.



Developand maintain positive working relationships with community partners including healthcareprofessionals, Indigenous organizations, Child and Family Services, lawenforcement, schools, and community service agencies.

Utilizedatabases and case management systems, including HIFIS and other programsoftware. Maintainoutreach supplies and program inventory. Attendteam meetings, training sessions, and community networking events.

Diploma or Degree inSocial Work, Psychology, Mental Health and Addictions, Child and Youth Care,Human Services, Community Development, Indigenous Studies, Nursing, or arelated field. Experiencein outreach, case management, housing support, mental health, addictions, orhomelessness services. Experienceworking with individuals impacted by trauma, poverty, homelessness, andsubstance use.

Experienceresponding to crisis situations and applying de-escalation techniques. Strongunderstanding of homelessness, housing instability, mental health, andaddiction issues. Excellentinterpersonal, communication, and relationship-building skills.

Proficiencywith

Microsoft 365 applications, including Word, Excel, Outlook, andSharePoint. Experienceusing case management databases and reporting systems such as HIFIS is anasset. Anequivalent combination of education, training, and experience may beconsidered.

ValidBC Class 5 Driver's Licence, access to a reliable vehicle, and satisfactorydriver's abstract. VATtraining is an asset Abilityto travel throughout the service area. Thisposition requires regular community-based and street outreach work in varyingweather conditions, frequent interaction with vulnerable populations, andoccasional exposure to crisis situations.

The successful candidate must becomfortable providing outreach support to individuals actively using substancesand experiencing complex social, mental health, and housing-related challenges. Temporary, Full-Time to March 31st, 2027

📌 Homeless Outreach Worker ( Temporary) (Mission)
🏢 Mission Community Services Society
📍 Mission