Housekeeping Manager

Property: COMO Metropolitan London

Position: Housekeeping Manager

Base Location: London

Department: Housekeeping and Apartments

Reporting to: Assistant Executive Housekeeper

Overall Departmental Responsibility: Executive Housekeeper

Tasks/Responsibilities

- To assist with the daily operation of the Housekeeping & Apartments department, ensuring smooth and efficient running of allocated shifts and areas.
- To ensure guest bedrooms, apartments, public areas and back-of-house areas are maintained to COMO and LQA standards.
- To carry out regular room, apartment and public area inspections and follow up on issues identified.
- To provide guidance and feedback to Supervisors and colleagues to maintain required standards.
- To monitor the quality of work completed by contractors and specialist cleaning companies and report concerns.

- To assist with spring cleaning, deep cleaning and other periodic cleaning programs.
- To respond to and follow up on Housekeeping-related guest requests and complaints, escalating significant issues appropriately.
- To lead by example and promote a positive, skilled and supportive working environment.

- To assist with the induction, training, coaching and development of Housekeeping colleagues.
- To ensure SOPs, LQA standards and departmental procedures are understood and followed.
- To maintain appropriate training and retraining records.

- To support the Assistant Executive Housekeeper with performance management and development of team members.
- To assist with the preparation of departmental rosters, taking into account occupancy, operational requirements and payroll.
- To support daily staffing allocations and respond to changes in business levels and colleague availability.

- To assist with the coordination and effective use of agency staff.
- To support recruitment and onboarding activities when required.
- To conduct regular stock counts and ensure agreed par levels are maintained.

- To monitor the appropriate use and storage of Housekeeping supplies to minimise waste.




- To follow procedures for the ordering, issue and return of employee uniforms.
- To ensure guest linen is correctly handled, stored and rotated.

- To assist with monitoring laundry and guest laundry/dry-cleaning services, reporting discrepancies where required.
- To ensure the Lost Property procedure is followed correctly and consistently.
- To monitor general Housekeeping presentation throughout the property.

- To promote and maintain high standards of health and safety within the department.
- To ensure colleagues follow relevant safety procedures and correctly use equipment and PPE.
- To report accidents, incidents, hazards and maintenance issues promptly.

- To assist with risk assessments, audits and compliance checks.
- To support the Assistant Executive Housekeeper in ensuring mandatory training requirements are met.
- To maintain clear communication with the Executive Housekeeper, Assistant Executive Housekeeper, Supervisors and other departments.

- To attend and contribute to departmental meetings and briefings.
- To ensure effective shift handovers and follow-up of outstanding matters.
- To develop an understanding of departmental P&L; and support cost-control measures.

- To take responsibility for the smooth operation of the department during assigned shifts.
- To support the Executive Housekeeper and Assistant Executive Housekeeper with departmental projects, audits and initiatives.
- To maintain confidentiality and comply with all hotel policies, procedures and standards.

Job Requirements

- To cooperate fully with other departments.
- Do your utmost to avoid damage, degradation or loss to company assets by treating them with care and taking responsibility.
- Set the example to others to follow with regards to grooming and appearance.
- To support and deliver the aims and objectives of the COMO Approach.
- Attend any training offered by the hotel that will develop knowledge and skills.

- To work on ad hoc projects and reports as required.

Thank you We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

📌 HOUSEKEEPING MANAGER (London)
🏢 COMO The Treasury
📍 London