Leverage your 5+ years of expertise as an Amazon Connect Engineer in a hybrid role based in Toronto, ON. Focus on contact flows, IVR, and advanced integrations every week. This position calls for a skilled engineer with hands-on experience in Amazon Connect within a contact center setting.

You will create and enhance routing profiles, design intelligent IVR solutions, and ensure seamless integration with AWS services like Lambda and DynamoDB. Your background in telephony technologies will ensure the successful development of our enterprise-scale contact center infrastructure. Key Responsibilities:

- Design and implement contact flows and routing profiles
- Integrate Amazon Connect with services like AWS Lambda and API Gateway
- Troubleshoot performance bottlenecks and call failures




- Develop solutions using Java and support CRM integrations
- Maintain knowledge of telephony technologies and networking concepts Requirements:
- Minimum of 5 years of experience with Amazon Connect
- Solid skills in contact routing and IVR design
- Familiarity with AWS services and CRM platforms
- Java expertise, with knowledge of Python and JavaScript
- Exposure to Cisco contact center technologies preferred Bring your Amazon Connect expertise and commitment to excellence to elevate our contact center solutions in Toronto.

📌 Hybrid Amazon Connect Engineer in Toronto
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto