Intact Financial Corporation in Montreal, QC, is seeking an IT Technical Advisor – CCaaS to manage, configure, and optimize contact center systems like Genesys Cloud, ensuring a seamless customer experience for agents. Bring a university degree or college diploma and at least 1 year of CCaaS experience; robust knowledge of ACD/IVR/CTI and cloud services is required.
Bilingual
French-English is essential for interaction with colleagues across the country.