Job Title: IBMS (Operative BMS) Techno-Functional Analyst

Job Type: Full Time

Location: Toronto, ON (Onsite) We are seeking an experienced IBMS (Operative BMS) Techno-Functional Analyst with strong hands-on expertise in Operative IBMS/BMS, application support, and SQL-based troubleshooting. The ideal candidate will have a good understanding of broadcast/media workflows and experience supporting scheduling, ad sales, traffic, and billing applications.

Key Responsibilities - Provide L1/L2/L3 application support for Operative IBMS/BMS in a helpdesk environment - Troubleshoot issues across scheduling, ad sales, traffic, and billing modules - Manage incidents, service requests, and user queries through ticketing tools - Perform SQL-based troubleshooting, data validation, and corrective fixes - Investigate data inconsistencies and system integration issues - Conduct Root Cause Analysis (RCA)



and ensure SLA compliance - Support user access, application configurations, and minor enhancements - Collaborate with sales, traffic, finance, and technical teams - Support application issues within VDI, VPN, and EUC environments Required Skills - Strong hands-on experience with Operative IBMS/BMS - Knowledge of broadcast/media workflows including scheduling, ad sales, traffic, and billing - Solid SQL and database troubleshooting skills - Experience with Helpdesk/EUC application support - Familiarity with ServiceNow, JIRA, or similar ticketing tools - Strong analytical, troubleshooting, and communication skills - Understanding of VDI, VPN, and infrastructure/EUC environments - Knowledge of system integrations and reporting tools

📌 IBMS (Operative BMS) Techno-5 (Toronto)
🏢 Realign
📍 Toronto