Job Duties & Responsibilities

- Assist with preparing and processing Canadian immigration applications, including Express Entry, PNP, work permits, study permits, visitor visas, family sponsorship and other immigration matters.

- Collect, review and organize supporting documents received from clients.

- Complete immigration forms and prepare application packages for review by the authorized representative.

- Review client documents for completeness, consistency and missing information.

- Prepare document checklists, client correspondence, draft letters and supporting documentation.

- Maintain accurate client files, case notes, deadlines and application records.

- Follow up with clients regarding outstanding documents and information.

- Monitor application progress and update clients regarding their files.

- Conduct basic research on current IRCC programs, requirements, policies and procedures.

- Assist the RCIC and senior case-processing staff with day-to-day case management.

- Maintain strict confidentiality of client and company information.

Sales & Client Relations

- Respond to new client inquiries received by phone, email, website and social media.

- Understand prospective clients' immigration needs and explain the firm's available services.

- Schedule consultations and follow up with prospective clients.

- Convert qualified inquiries and leads into clients while maintaining professional and ethical communication.





- Explain service packages, professional fees and the general process to prospective clients.

- Follow up with leads who have previously contacted the office.

- Maintain accurate records of leads, follow-ups and client communications.

- Build and maintain positive relationships with existing and prospective clients.

- Work toward individual and team sales targets.

- Identify opportunities for additional services based on clients' immigration needs.

- Coordinate with the case-processing team to ensure a smooth transition from client onboarding to file processing.

Qualification

- Previous experience in an immigration office, legal office, customer service or sales environment is an asset.

- Knowledge of Canadian immigration programs and terminology is strongly preferred.

- Solid communication and interpersonal skills.

- Comfortable speaking with prospective clients and handling sales-related conversations.

- Strong attention to detail and ability to manage multiple files and deadlines.

- Good computer skills, including Microsoft Office, email and online portals.

- Ability to work independently as well as part of a team.

- Professional, organized and client-focused approach.

- Additional language skills, particularly Punjabi and/or Hindi, are an asset.

Pay: $36,000.00-$70,000.00 per year

Work Location: In person

📌 Immigration Caseworker (Mississauga)
🏢 Eiffel Immigration
📍 Mississauga