Significant Qualification:

Required Experience:

- Previous hands-on experience in a healthcare, medical, or clinical administrative environment.
- Hands-on experience using an EMR/EHR system.

About Us: Possibilities Clinic is a forward-thinking, multidisciplinary group practice specializing in comprehensive assessments, diagnoses, and treatments. Our focus on Neurodevelopmental Diversity means clients across the lifespan seek our diagnostic and treatment services for ADHD, Learning Disabilities, Autism, and associated mental health concerns such as anxiety, trauma, and depression.

Position Overview

Possibilities Clinic is looking for a warm, welcoming, and highly dependable In-Clinic Administrative Support team member to help create a positive experience for patients, families, clinicians, and visitors at our Toronto clinic.

This is a fully in-person, front-facing administrative role focused on supporting the smooth day-to-day operation of the clinic. As one of the first points of contact for people arriving at the clinic, you will play an important role in making patients and families feel welcomed, comfortable, and supported.

The ideal candidate is naturally friendly and approachable, communicates professionally, enjoys helping people, and takes pride in maintaining an organized and welcoming environment. You should also be comfortable responding to day-to-day requests from clinicians and staff and taking initiative when something in the clinic needs attention.

This position is best suited to someone who enjoys working with people face-to-face and being an active, visible presence in the workplace.

Key Responsibilities

In-Clinic & Front Desk Support

- Provide a warm, welcoming, and professional first point of contact for patients, families, visitors, clinicians, and staff.
- Support front-desk operations, including patient check-in, phone inquiries, and routine administrative needs.




- Provide hands-on onsite support to clinicians and staff and respond to day-to-day clinic needs.
- Coordinate clinic room usage and help keep waiting areas, shared spaces, and clinical areas organized and ready for use.
- Support routine administrative and scheduling tasks using the clinic’s EMR and other systems.
- Monitor clinic supplies and assist with facilities, maintenance, deliveries, and other operational needs.
- Respond calmly and professionally to onsite concerns and escalate issues when appropriate.
- Maintain patient confidentiality and follow clinic policies, privacy requirements, and established procedures.
- Help maintain a welcoming, organized, efficient, and patient-centered clinic environment.

Qualifications

- 2+ years of administrative experience in a healthcare, medical, mental health, allied health, or clinic setting.
- Hands-on experience using an EMR/EHR system in a healthcare or clinical environment.
- Comfortable working a fully in-person schedule, with occasional Saturday availability.
- Excellent communication, interpersonal, and customer service skills.
- Experience communicating directly with patients/clients in person, by phone, and by email in a professional healthcare or clinical setting.
- Demonstrated ability to manage confidential patient information with discretion and accuracy.

Preferred:

- Previous experience in a mental health, psychology, psychiatry, or multidisciplinary healthcare setting.
- Post-secondary education in healthcare administration, mental health, psychology, business administration, or a related field.
- Previous front-desk, reception,



or other patient-facing experience in a healthcare setting.
- Experience working in a multidisciplinary healthcare environment.

What We Offer:

- Group benefits eligibility after 3 months of employment.
- RRSP employer matching available after 6 months of employment.
- Opportunity to work within a multidisciplinary healthcare environment.

Schedule:

- Monday to Friday, 8:30 AM–5:00 PM
- Occasional Saturdays as required based on clinic needs
- 40 hours per week

We thank all applicants for their interest. Only candidates selected for further consideration will be contacted. Accessibility: Possibilities Clinic is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request throughout the recruitment process.

Pay: $17.95-$18.50 per hour

Expected hours: 40.0 per week

Benefits

- Extended health care

Ability to commute/relocate:
- Toronto, ON M4S 3B2: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Do you have at least 2 years of administrative experience working in a healthcare, medical, mental health, allied health, or clinic setting?
- Do you have hands-on experience using an EMR/EHR system in a healthcare or clinical setting?
- Do you have experience working in a patient-facing healthcare or clinical role, including welcoming and assisting patients and providing front-desk or in-clinic administrative support?
- Do you have experience communicating directly with patients/clients in a healthcare or clinical setting, including in person, by phone, and by email?
- Do you have previous work or educational experience in mental health, psychology, psychiatry, or another healthcare/clinical setting?
- Are you available to work Monday to Friday, 8:30 AM–5:00 PM, fully in person, with occasional Saturday availability as required?

Work Location: In person

📌 In-Clinic Care Team Support – Healthcare Administration (Front Desk) (Toronto)
🏢 The Possibilities Clinic
📍 Toronto