Company Overview

Lincoln Construction Group is a leading commercial asphalt paving and concrete company serving Ontario since 1977. We’re an established and growing company that values our people, our clients, and the quality of our work.

Join us for the opportunity to make an impact, take ownership, and grow with a company that has a strong foundation and exciting plans for the future.

Inside Sales Assistant and CRM Coordinator

Location: Etobicoke, Ontario

Position Type: Full-Time, In-Office

Hours: Monday–Friday, 9:00 AM–5:00 PM

About the Role

We are looking for a highly organized, proactive, and detail-oriented Inside Sales Assistant and CRM Coordinator to support our sales team and help strengthen our overall sales process.

This role will work closely with our Sales Representatives and Estimators to support new business opportunities, manage sales administration, prepare and coordinate quotations, follow up with prospective clients, and ensure information is accurately captured and maintained within our CRM system.

A key responsibility of this position will be to spearhead and manage our CRM system, ensuring that our sales pipeline is organized, up to date, and easy for the team to use. The successful candidate will help continue to develop and improve our existing CRM processes, identify opportunities for greater efficiency, and encourage strong collaboration and information sharing across the sales team.

The ideal candidate is someone who takes initiative, enjoys improving systems and processes, is comfortable working as a part of a team and independently, and understands that strong organization and follow-up are critical to successful sales.

Key ResponsibilitiesSales Administration & Lead Support

- Provide day-to-day administrative support to the sales team.
- Assist Sales Representatives in gathering information on new leads, prospects, and potential clients.
- Research and compile relevant client, property, project, and contact information to support sales opportunities.
- Organize and maintain accurate sales and client information.
- Assist with lead qualification and ensure new opportunities are properly entered into the CRM.
- Support Sales Representatives and Estimators with administrative tasks throughout the sales process.

Quoting & Proposal Support
- Prepare and coordinate quotations based on pricing, scope,



and criteria provided by the Sales Representative and/or Estimator.
- Ensure quotes are accurate, complete, professionally presented, and sent to clients in a timely manner.
- Coordinate any required supporting documentation or information with the appropriate internal team members.
- Track quotes from preparation through to submission and follow-up.
- Maintain accurate records of quotes and opportunities within the CRM.

CRM Management & Sales Process
- Take ownership of the day-to-day management and organization of the company's CRM system.
- Ensure leads, contacts, opportunities, activities, quotes, and follow-ups are entered and maintained accurately.
- Monitor the sales pipeline and ensure opportunities are progressing appropriately.
- Conduct regular quote and lead follow-ups with prospective clients as directed or according to established follow-up procedures.
- Identify gaps, inefficiencies, or opportunities to improve the current CRM and sales process.
- Continue to build out and improve the existing CRM system to better support the sales team.
- Develop processes and standards that improve information input, organization, communication, and collaboration across the team.
- Help establish consistent CRM usage and best practices among team members.
- Generate or assist with sales reports and pipeline updates as required.

Experience with Pipedrive CRM software is considered a strong asset. Communication & Team Support

- Communicate professionally with clients, prospects, vendors, and internal team members.
- Help ensure important information is communicated between Sales, Estimating, and other internal departments.
- Assist with coordinating information required to move opportunities from initial lead through quotation and close.
- Provide additional administrative and operational support to the sales team and management as needed.

What We're Looking For
- 2+ years of experience in sales administration, inside sales, sales coordination,



customer service, or a similar role.
- Strong organizational and time-management skills.
- Excellent attention to detail and accuracy.
- Strong written and verbal communication skills.
- Comfortable communicating with clients and prospective customers.
- Highly proficient with Microsoft Office, particularly Outlook, Word, and Excel.
- Experience working with a CRM system; Pipedrive experience is an asset.
- Ability to learn new systems and technology quickly.
- Strong follow-up skills and the ability to manage multiple opportunities simultaneously.
- Self-motivated and proactive with the ability to identify what needs to be done without constant direction.
- Comfortable working in a fast-paced, team-oriented environment.
- A process-improvement mindset — someone who naturally looks for ways to make systems more organized and efficient.
- Experience in construction, commercial services, property management, or a related industry is an asset.

The Ideal Candidate The successful candidate will be more than an administrative support person. We are looking for someone who can become a key part of our sales operations, helping the team stay organized, ensuring opportunities are followed up on, and continuously improving the way we manage leads, quotes, and customer information.

You are someone who

- Takes ownership of your responsibilities.
- Doesn't let leads or quotes fall through the cracks.
- Enjoys creating structure and improving processes.
- Is comfortable working with technology and CRM systems.
- Has excellent attention to detail.
- Communicates well and works collaboratively with others.
- Can manage competing priorities while meeting deadlines.
- Is always looking for ways to make the sales team's job easier and more efficient.

Position Detail Hours: Monday–Friday, 9:00 AM–5:00 PM

Location: In-office, Etobicoke

Employment: Full-Time, Permanent

Join us to be part of a agile team that values initiative, professionalism, and growth. This paid position offers an exciting opportunity to develop your sales expertise while contributing to a reputable organization committed to excellence and a great team environment.

Pay: $65,000.00-$72,000.00 per year

Benefits

- Dental care
- On-site parking
- RRSP match
- Vision care

Work Location: In person

📌 Inside Sales and CRM Coordinator (Etobicoke)
🏢 Lincoln Construction Group
📍 Etobicoke