Drive operational change as an Intraday Analyst with Questrade in a hybrid environment. Leverage your workforce management expertise to optimize service levels and enhance scheduling processes.

As a key member of the team, you will monitor real-time workforce operations, adjust schedules, and analyze data to support multiple client channels. We need a proactive problem-solver with at least 5 years in a call center and 2 years in scheduling. Your analytical skills will inform decision-making, ensuring optimal staffing and performance across our operations.

Key Responsibilities

- Manage schedule adjustments, vacations, and sick leaves
- Monitor workforce management system performance
- Analyze Call Centre data and develop forecasts
- Prepare reports on workforce trends for decision-making
- Collaborate with operations to ensure effective scheduling

Requirements:
- 5+ years in a call center environment
- 2+ years in scheduling
- Proficient in Workforce Management systems
- Robust Excel proficiency
- Excellent data analysis and resolution skills

Contribute to Questrade's innovative approach and transform workforce strategies with the team.

📌 Intraday Workforce Management Analyst at Questrade (Toronto)
🏢 Questrade Financial Group
📍 Toronto