Become the backbone of technical support in Canada as an IT Field Support Analyst. This entry-level role blends hands-on field service with remote assistance to resolve technical issues efficiently. In this position, you will report to the ITSS Regional Manager.

Providing

Tier 1-2 troubleshooting, you will assist with the deployment of hardware and manage service requests from employees. This is your opportunity to enhance your technical skills while delivering top-notch service across various business units. Key Responsibilities:

- Provide in-person and remote support for hardware and software issues
- Assist with imaging and deploying recent laptops and desktops
- Travel to branch offices for on-site repairs and installations
- Manage the full lifecycle of user service requests
- Guide end-users in system functionality and feedback collection Requirements:
- Minimum 2 years in a technical support role
- Experience managing multiple tickets while remaining positive
- Knowledge of Windows OS and macOS navigation
- Familiarity with Google Workspace and Microsoft 365
- Understanding of networking and MDM management Deliver effective technical support and outstanding service as the IT Field Support Analyst.

📌 IT Field Support Analyst in Canada (Vaughan)
🏢 GFL - Sewer Technologies Division
📍 Vaughan